At the ACMA I was responsible for multiple projects assigned to me by the Section Manager. This involved working closely with the others in the section, and the line areas. This work also involved managing external suppliers and guiding them through key aspects of their work to ensure projects delivered to expectations. Skills utilised in the role include: Insightful, clear, and impactful report and insight generation, data analysis, visualisation in Power BI, and presenting.

The Clever Stuff, Sydney, Consultant, Day-rate, ad-hoc: Q4'21 and ad hoc throughout 2022Kantar Insights, Sydney, Consultant: 2 days/month throughout 2022Fifth Dimension, Consultant: Q2, Q3'22SurveyTally, Sydney, Director: Q1-Q3'21

Skills developed: Strategic Consulting, Presenting & Reporting, Insight Generation, Stakeholder Management & Risk Management.In April 2020 Kantar Insights took over the Colmar Brunton AMR business. My responsibilities at Kantar are as detailed below as Director, Colmar Brunton AMR.

At Colmar Brunton AMR I was responsible for a small team of three including myself and was charged with winning repeat business and ad hoc work from my main clients and ad hoc workfrom new client opportunities. My main work included the Telstra Wholesale’s Customer Experience & NPS (Net Promotor Score) tracking program, the Coates Hire VoC (Voice of the Customer) tracking program, the Toyota Brand Health and Communications tracking program, and the HiPages Customer… Show more At Colmar Brunton AMR I was responsible for a small team of three including myself and was charged with winning repeat business and ad hoc work from my main clients and ad hoc workfrom new client opportunities. My main work included the Telstra Wholesale’s Customer Experience & NPS (Net Promotor Score) tracking program, the Coates Hire VoC (Voice of the Customer) tracking program, the Toyota Brand Health and Communications tracking program, and the HiPages Customer Satisfaction program. The projects regularly required me to conduct depth interviews and contribute to the design and development of group discussion guides, attend focus groups, and work on qualitative reports.I was nominated technology champion and worked with Power BI and Data Studio, plus presented using other data visualisation tools such as Tableau. The role also required me to train and mentor graduates and junior executives and I enjoyed helping them achieve success in their careers. In the role I regularly presented insights to clients demonstrating understanding of their individual businesses, whilst juggling multiple deliverables and managing client expectations. Show less

Social Soup are a specialised marketing agency that run Australia’s leading Influencer Panel (Word of Mouth) seeding community panel. Social Soup work with clients launching new products/services, and include clients such as Coca Cola, National Foods, Kimberly Clark, Lion Nathan, Penguin and Pfizer. I was contracted to manage a large seeding campaign for Pfizer and to help develop operational procedures and practices.

As the Kantar Client Ops Manager, I was responsible for ensuring online data delivery projects were completed to schedule and sampled according to specification. I looked after delivering the WPP Kantar Insights business by managing a small team of 3 Project Managers.

BVA BDRC has now taken over Jones Donald which was one of Sydney’s small boutique research consultancies. At Jones Donald I was responsible for the St. George account. This involved working with several St George teams, including Retail Banking (NPS), Credit Cards and Personal Loans, St George Private Bank, and St George Business Bank.