• Perform and lead daily counts to maintain accurate inventory levels• Resolve inventory inaccuracies through research using SAP database• Process incoming freight shipments physically and systematically• Process and ship outgoing returns• Maintain a well-organized stock room• Lead and mentor team of Operations Specialists• Train new personnel on inventory flow and inventory data recording procedures• Special projects as dictated by store management• Achieved highest inventory scores out of all North American Flagship stores

• Received and checked-in new shipments• Processed inventory paperwork• Organized and maintained inventory in stock room• Acted as store leader in absence of the Store Manager and Assistant Manager• Was key holder and performed store opening and closing duties

• Streamlined service ticket procedure shortening response time by an average of a day• Oversaw day-to-day customer communications• Maintained e-commerce web site• Set up workstations and laptops for employees; configured systems, ensured network connectivity, installed and tested hardware and software.

• Provided customer service for large online community• Planned and ran popular weekly community events• Maintained WWE With Authority! Website

• Redesigned site for easier navigation and better usability• Promoted web site• Planned, designed, and created web site for two Curry ACE Hardware stores