M Tupper Email & Phone Number

Modesto, Ca, Us

San Diego, California, United States

• Enabled migration from on-prem Gitlab to Github for a team of 20 web developers• Write and deploy AWS solutions (Lambda, CloudFormation, CDK) to monitor and modernize apps• Support, upgrade, and maintain various systems and tools such as: Ansible, Jenkins, Gitlab, Github, Bitrise, Linux and Windows servers, Kubernetes, and Docker containers

Greater San Diego Area

• Migrated and maintained a critical medical record system from the desktop to Citrix creating a high availability, stable environment and consistent experience for healthcare staff.• Wrote and implemented Powershell scripts for data collection and monitoring resulting in reduced time to resolution, accurate root cause analysis, and problem prevention.• Designed and implemented security solutions through various tools preventing multiple attack vectors from being exploited.• Implemented new technologies for remote support that increased the amount of data that could be gathered or changed from systems while simultaneously lessening the impact on end users.• Create processes and documentation to improve consistency, success, and supportability of deployments• Skills: Automation, PowerShell, AutoIT, WinRM, Web Development, AppSense, Citrix

Greater San Diego Area

• Packaged and deployed software and environment changes to the enterprise according to application team needs• Assisted initial support tiers by taking incident escalations and sharing knowledge• Published and troubleshot applications in a Citrix environment• Restored service for single sign-on and patient context by rebuilding the Sentillion Vergence vault• Coordinated desktop compatibility testing with multiple teams including root cause analysis on discovered issues• Wrote PowerShell scripts for the automation of administrative tasks• Administrator for Adobe Connect

• Acted as floor supervisor for the department; on-call duties such as taking sensitive calls and supporting management during unplanned downtimes• Provided service recovery to escalated calls, calmly providing assistance in high energy situations• Raised first call resolution for issues pertaining to Web CMS from 10% to 90%• Created and implemented new tools improving communication, knowledge and faster resolution times• Wrote scripts to automate tasks enabling staff to consistently resolve calls faster• Assisted other IS departments with creating/transitioning support to the Technical Assistance Center for new or existing applications and systems

• Collaborated with customers and project managers to design and execute test cases ensuring customers’ expectations and needs were met• Deployed web application builds to IIS environment for controlled testing• Worked closely with engineers and discovered cause and resolutions to bugs in the applications• Assisted in creating solutions to obstacles in developing application functionality

• Resolved browser, computer and media player conflicts for customers wishing to view online content• Assisted and responded to roughly 1,000 to 1,500 contacts a month seeking technical assistance• Developed training material and conducted training sessions for new and temporary hires; decreasing time to get up to speed• Created and maintained technical documents to streamline daily escalation process of production bugs and issues

Education record

Computer Certification Training

A+, N+, MCP, MCDST and MCSA certification training.

Aa, Computer Science, Film

Studied many subjects including art, business, computer graphics, computer science, film, physical sciences.