Mike Vaughn Email & Phone Number

GENERAL MANAGERA leader of multi-state operations offers proven success in directing multiple functions of large organizations, including strategic planning, financial performance, marketing, human resources, purchasing, asset management, compliance, and safety. Excels in identifying and capitalizing on ways to enhance top and bottom lines by driving customer acquisition and retention, strengthening cost controls, and improving organizational efficiencies.SELECT CAREER HIGHLIGHTS:Designed and implemented a new customer program that increased clientele 21% one year after launch, and averaged 6,000 new customers per year each year thereafter.Rolled out a customer retention initiative program for Inergy that cut customer loss 35%+ after two years.Launched Inergy Propane’s first outgoing call center to increase sales and customer retention 20%.Integrated three acquisitions into a five-state market that added 5,000 clients and $2.5M in EBITDA; restructured management team from five regional managers to two directors of operations.

Listed skills include Management, Leadership, Team Building, Sales Management, and 25 others.

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  Solano Colledge - Fairfield, California

  Business Management