Sr. Product Technologist, Senior Principal Engineer, Client Solutions
United States
Responsible for increasing overall quarterly and yearly sales for enterprise level, global customers across product, software, and peripheral lines to meet company and individual goals. Collaborated with assigned global and enterprise level customers to maximize opportunities and ensure customer satisfaction both pre, and post-sale. Worked cross functionally with various Dell sales, product management, marketing, services and technical teams providing product and software solutions information that would best suit the customer’s specific needs resulting in wider and deeper year over year(YoY) sales increases. Lead initiative to take Dell system management tools to the customer as a differentiation and anti-commodity selling point. Worked with customers to provide technical information and engineering support to overcoming operational challenges customers may have.Assisted with customer setup, testing and evaluation of Dell products, services, and software.Provided product roadmap, product transition, technical information presentations.Participated in customer events, business reviews and Request for Proposal(RFP) activities.Built long term relationships with customers and became a trusted advisor.