I’m an enthusiastic IT professional with solid experience in 1st line service desk & help desk support with a good understanding of 2nd line operations. I’ve been building computers since I was 6 years old, so working with hardware and Windows operating systems feels second nature to me.I pride myself on having the foresight to spot potential issues early and escalate them before they become bigger problems. I’m highly organised, customer-focused, and work well both independently and as part of a team.Lately, I’ve been expanding my skills through web development courses and coding courses on Udemy, and I’m keen to move into a role where I can continue to learn, grow, and take on more complex challenges. I’m confident I can bring real value to any organisation and prove myself as a key team player.I thrive in fast-paced environments and quickly adapt to new roles and responsibilities. Excellent communication and listening skills, coupled with an ability to touch type 70-90 words per minute on average, helps me excel in my current role as an IT Service Desk Analyst. Now seeking a new opportunity where I can fully utilize all my skills and continue my professional growth.