Mike Williams Email & Phone Number

Bristol, England, GB

Bristol, England, United Kingdom

Transformation specialist, freelance and contract consultancy, strategic advice, direction and oversight to successfully deliver prestigious and business crucial initiatives for game-changing brands. Cost reduction and business improvement expert, business modelling, organisation 'right sizing' and redesign. Also trouble-shooting and 'hands-on' management.

Leeds, England, United Kingdom

Major business transformation programme leadership which delivered improved and enhanced processes with digitisation and new technology, reduced operational costs (by 26%) and timescales (by 38%), and increased profitability (by 29%) following significant venture capital investment.Enablement of a record number of parcels subsequently delivered, Evri.

Greater Bristol Area, United Kingdom

Led major application & data migration programme and projects to re-platform and migrate the EE middleware applications from a third party hosted data centre to BT Enterprise cloud as part of the BT / EE IT Integration Programme.All interfaces migrated successfully enabling the externally hosted application to be decommissioned. Outcome: BT realised £2.9.

Atherstone, England, United Kingdom

Airline sale and divestment of TNT Airways (value $4.8bn) - including 'carve out' of cross-functional multi-skilled international team, operations, processes, IT systems, technology, assets, buildings, migration of data and applications to new owners. Airline compliance ownership regulation dictated vital this requirement to enable FedEx takeover of TNT to.

Atherstone, England, United Kingdom

Led the FedEx and TNT operations IT integration by managing a team of offshore development, test resource and TNT and FedEx team subject matter experts. Led FedEx Integration Projects, SoX compliance, InfoSec and Financial / Treasury projects to digitise, update and maintain legacy systems in UK and territories across Europe, Middle East, Africa and Far.

Maidenhead, England, United Kingdom

Led HR, People Development, Learning, Competencies and Performance Reporting Transformation Programme for end-to-end digital employee experience (internal brand re-invention aligned to H3G brand promise) for over 6,500 employees worldwide.Glassdoor 2015 Employees Choice Awards Winner - Best place to work in the UK6% Customer base and Service Revenue growth.

London Area, United Kingdom

Led new ways of working programme that increased productivity and delivered economies of scale and cost savings across the business.

Thatcham, England, United Kingdom

Led introduction of Programme Management Office (PMO) and processes for streamlining IT & Business Programme and Project Management. Consulted with senior directors and leadership team to Identify and compile business wide Risk Register.

London Area, United Kingdom

In partnership with Monetise, programme managed the introduction of the first wave and pay technology - the first mobile Person to Person payment which revolutionised 'how we all borrow and lend'.

Reading, England, United Kingdom

Led key MBNL and H3G technology and connectivity initiatives significantly improving performance and cost of this 'backbone' mobile networks and infrastructure.

Maidenhead, England, United Kingdom

Led Best Network and 3Retail Programmes incorporating: - boosting network and data traffic capacity ( doubling size of network, boosting capacity & quality to handle data traffic explosion)- improving brand and network perception - Best Network promotion- improvement of employee, customer and non customer perception - sales force mobilisation - improving.

City Of Bristol, England, United Kingdom

Led the technology transformation to support and reinforce the brand values, the integration of various businesses into the Orange/EE family and to power up the Digital First Programme for Customer Service,including the design, development and implementation of a major Peoplesoft CRM system across the business.

Theale, England, United Kingdom

Led Enterprise Salesforce CRM programme instigating a single process and sales methodology which enabled the business to improve on its customer & contract retention, penetration and acquisition strategies, realising revenue uplift, cost reduction and customer satisfaction benefits.

Swindon, England, United Kingdom

Kick-start leadership of £150M Incremental Strategic Partnership which became the first successful ISP of this scale across local and national governing authorities.

London Area, United Kingdom

Global Programme Management of key One Orange delivery and launch initiatives.Orange for Voice, Talk Now (1st global push to talk launch), Video Telephony, Voice Messaging, Voice Activation and all real-time communication services.

City Of Bristol, England, United Kingdom

Led commercial, business and technology teams on a process and technical improvement programme to rationalise product and service offering, deliver economies of scale, improve customer experience and retention rates.

London, England, United Kingdom

Direct responsibility on behalf of Group HR Director & Group Director Property for the Paddington Basin Group HQ build and brand fit-out.Direction of virtual multi-cultural & multi-disciplined teams of over 150 internal staff (PM’s, Change Managers, Product Managers and key representatives from all business areas). Acted as the Orange business and customer.

City Of Bristol, England, United Kingdom

Global Programme Management of key Orange contract & payg delivery and launch initiatives

UK Wide

Founding Partner responsible for growing and developing this small consultancy partnership into a thriving business. Subsequently sold.Independent Consultancy and Interim Direction, Programme and Project Management on business critical initiatives for blue chip national and global organisations

London Area, United Kingdom

Senior Programme Management of Special Projects - Key Customer Service / Customer Experience initiatives for One2One now known as T-mobile.

London Area, United Kingdom

Led a productivity and efficiencies review and improvement programme to realise economies and savings across key departments (housing, children and education, adult social care).

Bristol, England, United Kingdom

Founding Partner responsible for growing and developing this small consultancy partnership into a thriving business. Subsequently sold.Management Consultancy Services (Strategy, Organisation, HR, Technology, Programmes & Projects, Operational Management, Business Process Improvement,) for significant organisations

London Area, United Kingdom

Provided project connectivity between JLS & various organisations to assist launch of Food Donation Programme - stores partnering with various local organisations operating both Front of Store (customers donations into donation points in stores) and Back of Store (donating surplus stock to local organisations).

Swansea, Wales, United Kingdom

Led process improvement and cost saving initiatives on patient admissions, patient record, patient transfer and consultant diagnosis and care projects at Morriston NHS Hospital Trust.

London Area, United Kingdom

Led initiatives to reduce internal claim handling management, processing costs on Household Claims.Undertook key merger integration activity of processes and systems for the Royal Ins & Sun Alliance merger.

Royal Leamington Spa, England, United Kingdom

Led Business and IT Programme to digitise the Annual Enrolment regulatory and Practising Certificate process for new and existing solicitors and law firms to improve service, improve team productivity and reduce costs.

Horsham, England, United Kingdom

Led Programme of special projects that delivered business, technology systems, process and operational improvements within General, Home & Motor Insurance (New Business, Renewals & Claims) that produced an overall 31% improvement in productivity and team effectiveness and 25% savings across these areas of the business. Undertook key pre-merger integration.

Glasgow, Scotland, United Kingdom

Led Cost and Productivity improvement quick win initiative across Nat West Group domestic bank branches.

London Area, United Kingdom

Led initiative to improve quality and speed of customer enquiry handling, processing and management. Resulted in 40% improvement in enquiry handling cycle time and 60% improvement in the customer feedback rating regarding quality of service.

United Kingdom

Co-founder / responsible for the growth and business development of this small business software house and consultancy start up into a £ multi-million business. - End to End management of complex B2B sales pipeline from leads to prospects to client onboarding.- Defining, setting and delivering the sales strategy, plan, process and tactics and revenue.

Cheltenham, England, United Kingdom

Led Claims cost and processing reduction initiative delivering quick wins and cost savings.

Swansea, Wales, United Kingdom

Led programme of vehicle licensing admin and processing improvements that delivered 39% productivity benefits and 33% cost savings.

Greater London, England, United Kingdom

Provided consultancy advice on areas of improvement on existing processes. Led process re-engineering and process lead time initiative to accelerate throughputs and increase productivity.

London

Led Productivity (Effectiveness level) Improvement, Process Improvement & Cost Reduction quick win initiative across Nat West Group domestic bank branches.

London Area, United Kingdom

Led multi- organisation team including research, practitioner, SME, clinical, administrative, teaching and commercial business representatives in the identification of the main causes and required solutions to address and improve patient satisfaction across a consortium of NHS trusts.

London Area, United Kingdom

Leading teams and working independently alongside Big 5 and smaller consultancy vendors / suppliers:- Productivity (Effectiveness level) Improvement and Continuous Improvement of All UK and International Branches, Depts & Related Banking Services- Organisational Design, Establishment, Job Evaluation, Right sizing, Downsizing, Upscaling. - Setting up.

London Area, United Kingdom

Leadership & Management of Programmes and Projects for: Nat West Group Branches, Depts, Call / Contact Centres, and Related Banking Services (NW Credit Card, International Banking & Services, Travel, Dealers, Stockbrokers, Insurance Services, NWHL Mortgage Services, Coutts & Co, Finance Services, Bullion Centres, NW Channel Islands, NW Registrars)

London Area, United Kingdom

Methods Time Measurement, Business Analyst, Co-ordination of Programmes and Projects for: Nat West Group Branches, Depts, Call / Contact Centres, and Related Banking Services (NW Credit Card, International Banking & Services, Travel, Dealers, Stockbrokers, Insurance Services, NWHL Mortgage Services, Coutts & Co, Finance Services, Bullion Centres, NW.