Partnering with internal teams through inclusion & diversity to share the voices of our communities to help shape the Apple employee experience across both retail and corporate environments.Contributing diverse perspectives that help shape Apple products and services for our customers from Apple News and Apple Music through to the retail experience.

Growing internal talent through networking, and I&D supported development, mentorship, and sponsorship programs by partnering and exploring ways DNAs (Diversity Network Associations) can influence talent sources for recruiting while also representing Apple at conferences and recruiting events.Exploring intersections within DNA chapters to elevate community by leading programs with intersectional leads from other chapters or DNA's. Leveraging Apple and I&D resources to challenge and educate members as allies.

Supporting and promoting Apple Inc's vision for Business in Retail environments. Driving incremental revenue through inbound and repeat opportunities, CRM and effective account management.Responsible for developing a solid in-store calendar of Business Networking events, briefings and workshops across a various business sectors, ranging from medical, education and creative. Sharing event successes with the wider market and liaising with peers to extend knowledge further,Delivering consistent Business support throughout the store and engaging employees with varying perceptions of standard Business users. Providing ongoing training, support and motivation for shop floor staff and management giving them confidence in positioning Business services.An acute awareness of effective and responsible brand representation in all aspects of implementation, ensuring that team members were aware of regular policy and procedure updates and that goals and targets are shared across the market in turn helping to achieve positive change.

A passionate individual with exemplary attention to detail and a keen eye. Action orientated time management allows a good understanding the primary focus.

Greeting new and existing customers, introducing them to the Apple Ecosystem and ensuring that they have a good understanding of the Apple ethos before they begin their journey through the store.Providing basic troubleshooting for technical issues before pairing up customers with the appropriate member of staff to solve their issue. Booking and allocating appointments using the in-store CRM system.Managing incoming calls to the store switchboard and either providing advice or redirecting to the relevant team for further support.

Managed front desk operations at a leading business incubation center, supporting start-ups and entrepreneurs.• Ensured a positive visitor experience and maintained a welcoming environment.• Provided comprehensive administrative support, including coordinating events, workshops, and managing meeting room bookings.• Handled client communication effectively, addressing inquiries and providing accurate information.• Fostered a collaborative atmosphere by actively participating in networking opportunities, facilitating connections between members, and promoting community engagement.

Working with numerous teams within the housing office, including anti-social behaviour and community housing.Managing incoming calls, forwarding calls and logging all incoming information. Dealing with 50+ visitors/day, referring to appropriate staff and arranging follow up appointments.Data entry - Logging tenants/contractors in and out of building; noting down purpose of visit.Managing diaries of three managers at a time by arranging appointments in and around their schedule.Large-scale Administration including managing tenant files and forwarding to the appropriate member of staff depending on the circumstances. Switchboard services such as call forwarding and logging. Mail management: sorting incoming and outgoing mail and delivering to the appropriate department.IT - Setting up and managing excel spreadsheets for data input and training other staff in basic PC skills Including: Word, Excel, Powerpoint and Outlook etc.