Michael Masciarelli Email & Phone Number

Parsippany, Nj

• Sell specialty building products and solutions to contractors in the commercial construction industry, primarily over the phone and via email. • Occasionally travel to client or construction locations for on-site visits as needs dictate and/or to conduct authorized adhesive testing on products. • Manage a personal book of business that includes approximately 150 accounts. These accounts include previous and existing customers identified as having a strong potential for growth. • Provide exemplary customer service before, during and after the sale.• Strive to consistently meet or exceed individual monthly quotas as assigned. • Collaborate closely with outside sales reps, sales (operations) coordinator, material handlers and drivers to ensure efficient order and delivery system.• Utilize Google Apps, Gmail, CRM and ERP tools to track interactions, sales and product inventory.

Newton, Nj

- Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.- Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.- Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.- Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.- Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.- Provides sales management information by completing reports.- Updates job knowledge by participating in educational opportunities; reading professional publications.- Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Paterson, Nj

Pine Brook, Nj

Design custom storage units using CAD softwareReview and edit customer created computer designsCreate and maintain customer accounts using ROSS and SalesForce softwareUtilize skills in spatial relation, measurement, and interior designPerform post installation follow-up with customer, organized long term projectsProvide customer service via telephone, internet and emailReceived consistently positive customer reviewsDeveloped relationships with vendors in other specialty areas of the home decorating market to provide cross referralsAchieved steady growth in annual sales volumeTrained new employees on creating designs in CAD softwareSpearheaded two successful charity closet installations, which included creating proposals to obtain project approval, creating the design, and securing volunteers to provide the labor

Oak Ridge, Nj

Build long term relationships with customers to understand their needsMaintain customer pricing, contracts, and accounts payable recordsCreate invoices and pick ticketsCreate customer accounts, enter new products, and input customer orders using AccountMate softwareTroubleshoot customer problems and concernsCreate various types of price quotes based on group purchasing contracts or direct to customer saleUp-sell product lines and support sales departmentCreate daily, weekly, and monthly sales reportsTrack UPS & FedEx ShipmentsOrder supplies

The experience of operating as an Independent Consultant has provided me with such supplemental administrative experience as paperwork processing, scheduling, presentations, customer care and follow-up, accounting, correspondence, supply inventory maintenance, and creating and maintaining internal filing systems.

Oak Ridge, Nj

Develop relationships with customersNegotiate terms of sale and ensure paperwork is processed properlyFollow-up with customers post-deliveryPursue sales leadsUtilize organization skillsCoordinate various phases of saleUtilize technology resources to locate vehicles, compile research data, and manage customersObtained vehicle specific sales certificationsMy Route 23 Automall position also included all the above duties

Obtained Ford MASTER CERTIFICATIONAchieved consistently high ‘Customer Service Index’ ratingsHandled internet salesHigh volume of referrals from other customersAchieved 2nd place in the Regional Ford 500 Freestyle Walk-Around contest

Hackensack, Nj

Guide employees in delivering quality customer service and achieving sales goalsControl store labor and inventory costs, and always surpass store sales goalsMaintain store financial reportsOrganize work throughout store to facilitate efficient customer service and profitable operationResponsible for store staffing and employee performance issuesOpened new store location and was responsible for generation of new customersConsistently received highest customer service rating in “secret shopper” visits

Assisted Store Manager in the areas which I had full responsibility for in my Store Manager Position

Motivated employees to create a more productive work environmentServiced high-end retail customer needsOrganized store to perform optimally during management transitionConsistently ranked in the “top 5” in sales for the regionRespond to customer inquiries and problems, created an in-store management communication program to deal withcustomer issuesTroubleshoot areas of customer service, product delivery, and team morale

Alexandria, Va

Served as an In-Store Trainer and Shift Leader Consistently ranked as a top ten serverReceived Vice Presidential Gold Star for Service

Boynton Beach, Fl

Elected by a group of peers to a supervisory position, which allowed me to receive additional leadership training