Mike Zortman Email & Phone Number

Cincinnati, Oh, Us

Cincinnati Metropolitan Area

San Francisco, Ca, Us

● Developed a 30 million dollar go-to-market (GTM) security pipeline report in Snowflake for the entire sales organization. Currently the top 50 accounts are underway for the largest impact.● Assigned to SLED’s (State and Local Education) most strategic accounts, ensuring trusted consulting and success. Personally responsible for our 2 largest accounts and covering over 10 million dollars per year in recurring revenue and much more in total contract value.● Training customers and internal employees on AppDynamics, ThousandEyes, and analytics. Internal customers including Sales Engineers, Sales Account Managers, Professional Services, and Partners. Training was done in various settings via video chat sessions, recorded content and creating content for customers utilizing their specific environments, along with recommendations.● Led training and created dashboards that were utilized at Cisco Live for our floor demonstrations of various products.

San Francisco, Ca, Us

● Leading our Solutions Engineering team for SLED (State and Local Education). Consisted of 5 employees spread across the US. ● Led various large-scale initiatives within state and local government, bringing in multiple Cisco products. ● Directing customer escalations efficiently, accurately, and smoothly.● Part of the AppDynamics ELT (executive leadership team) from the solutions engineering, representing Public Sector (SLED).● Hiring committee for sales to ensure inclusivity, aptitude and loyalty. Instilling the sales processes such as MEDDIC and MEDPIC.

San Francisco, Ca, Us

● Responsible for the largest new account in SLED History (7m TCV, 1.3m ARR)● Installed, administered and assisted customers with Java, .NET, PHP, Python and Kubernetes applications, various RDBMS Databases and web front ends to create the highest level of customer outcomes and success. ● Creating meaningful dashboards, reports and analytics for our customers

Chicago, Il, Us

● Directly managed 60 application developers that consisted of 20 full time employees, 40 contractors from 5 separate agencies across the US and India.● Negotiated contract prices with contracting agencies.● Transitioned application development from 8-5PM ET to a follow the sun model.● Successfully migrated the company from Microsoft Dynamics to Salesforce along with better SLDC best practices including change advisory boards, roll-back plans and firmer methods and procedures.

Chicago, Il, Us

● Ramped up from 15 personnel to a total of over 80 for patient services IT. Created both on and offshore models to get full support for our clients and speed up delivery, output and boost timelines.● Implemented AppDynamics across all of our applications and created more of a Tier 1 -2 Support team so that our developers could stay on tasks with their deadlines.● Managed primarily Java , .NET , Microsoft Dynamics support and development teams.

Stamford, Connecticut, Us

● Oversaw Sr. Development team supporting our telephony platforms and agent desktop applications. These were utilized by 30,000 concurrent call center agents and billions of API transactions per day within our IVR. Primarily Java, .NET , Perl and Go.● Introduced Summer internship to our team which brought more diversity to our team and allowed our team to grow in mentoring a new generation.● Assured optimal systems readying by having AppDynamics, PRTG, Splunk, Elasticsearch, Kibana and custom developed SQL Solutions.● Protected 150M in revenue by avoiding billing adjustments inclusive of a SQL developed outage detection based on incoming calls, call volume, and other geo data.

Stamford, Ct, Us

● Oversaw 1 supervisor, 12 employees and multi-vendor offshore teams, in support of 40 enterprise applications.● Facilitated AppDynamics and Splunk usage across all enterprise applications and created a 24/7 support team, with Tier 2 and Tier 3 on-call rotations.● Enhanced Employee morale and output with fewer resources than previous leaders (Source: HR Survey)● Established Employee training through Pluralsight, Safari Books and Lynda.com (now LinkedIn Learning).

Stamford, Ct, Us

Microsoft SharePoint Administration along with SQL Server Administration, SSRS and SSIS administration.Co-Created internal mail fulfillment system. Consisting of taking the orders from a website, exporting both the website data and billing systems data to then go add information back into the billing system with shipping info, comments, pre-adding the equipment to accounts and then updating the website backend data to ensure matching. Any issues would email a person to manually intervene to triage. Saving the company approx. 50 full time employees doing just that position.

Stamford, Ct, Us

Microsoft SharePoint Administration along with SQL Server Administration, SSRS and SSIS administration.Earned the company over 30 million dollars in COD (Cash On Delivery) installs, winning MVP award and trip to Puerto Rico to meet executive leadership.

Stamford, Ct, Us

AS400 Report Development , Data Manipulation and clean up and entry by creating VB Scripts to programmatically do mass CRUD Updates.

Bachelor Of Applied Science - Basc, Business Information Systems

Associate'S Degree, Computer Programming And Database Management