Mikhail Street Email & Phone Number

Fort Myers, Florida, United States

Oakland Park, Florida, United States

Create effective data dashboards that display comprehensive, concise, and accurate information using AWSQuicksight which analyzes metrics that cover up to 4 years of resources which increased work productivity by 70%.Produce infographics from data for thousands of individuals within the northeastern and southern areas of Florida affected by hurricanes or severe weather which increased awareness and support for flooding disasters.Built an internal ticketing system and database changelog for 2-1-1 Broward using Microsoft Power Apps for daily traffic of five to ten tickets that improved communication between the call and data department and productivity by seeing an increase in services being added to the database.Generate multiple monthly and quarterly reports encompassing more than tens of thousands of rows of data each by employing diverse data manipulation techniques that secure contracts with increased funding for the non-profit organization.Maintain the API software that gathers data from the organization’s resource and client database using the AWS Lambda service which is then fed into other analytical documentation such as reports, infographics, and dashboards.Wrote and edited queries in AWS Athena using SQL language that helped increase reporting efficiency by 42%.

Broward County, Florida, United States

Created analytical reports based on call data that satisfy grants and contract obligations that net 500k in funds annually, as well as internal reports used for research and better work automation.Consistently researched resources to include in the database for the community of Broward and other counties which increased the likelihood of callers being referred to the proper resources and increased caller satisfaction by an estimated 60%.Assisted with system maintenance and updating of 4,000+ agency records in the database which ensured that services being advertised showed the most up-to-date information along with an estimated 30% decrease in caller queue time.

Davie, Florida, United States

Routinely provided superior quality and demonstrated strengths in rapidly diagnosing, troubleshooting, andResolving internet or hardware issues with student, faculty, or alumni clients, leading to shorter queue-times of 40%.Investigated reported issues and walked customers through scripted service protocols to rule out numerous hardware or software problems, which led to an increase of satisfied customer surveys by about 20% after their issues were resolved.Successfully managed a demanding workload in responding to an estimated 100+ calls per week, achieving a 95% customer satisfaction rate, while handling 40+ tickets from alumni, faculty, and the current student body.