John Mikhail Email & Phone Number

Irvine, California, United States

Managing various teams within the Support org, ranging from the team responsible for support.google.com, the high touch support team building software for customer support agents, to now leading a team within the customer engagement org's data and infrastructure team building out both horizontal and vertical services to simplify AI development for both engineers and non-engineers alike (simplifying data access and resource management to serve at scale).

Irvine, California, United States

Responsible for leading the frontend team for support.google.com, Google's public facing help centers. Building the serving infrastructure used by every team within Google to provide self help around the world.

Irvine, California, United States

Working on multiple teams within different product areas: Data Warehousing, Google Analytics building their first Android application, Google Books, Google Play building their merchandising tools to curate the Play store.

Irvine, California, United States

Working on Audio Ads, Google's foray into terrestrial radio ad. Responsible for building multiple backend servers that aided in serving audio campaign ads.

Contributed to the Air Command and Control System for NATO, building mission-critical software as part of the Algorithms and Business Services sub-team. Owned the entire software development lifecycle for various system-level use cases, including requirements analysis, detailed design, implementation, unit testing, and integration.

Designed and implemented a foundational framework layer for Ticket.com's next-generation backend ticketing system, leveraging open-source technologies.+Designed and implemented a core framework leveraging various open-source systems.+Championed a model-driven architecture (MDA) using AndroMDA, automating the generation of the entire persistence layer from UML models.+Enhanced the AndroMDA project by contributing code patches to implement essential UML functionalities.

Contributed to the Air Command and Control System for NATO, building mission-critical software as part of the Algorithms and Business Services sub-team. Owned the entire software development lifecycle for various system-level use cases, including requirements analysis, detailed design, implementation, unit testing, and integration.

Developed full-stack web applications for high-profile clients (Paramount Studios' startrek.com, Hilton Hotels, The Capital Group, Fidelity Investments) at eBuilt, a company specializing in enterprise web solutions.+Owned the entire software development lifecycle in Java, including requirements gathering, design documentation, implementation, deployment, and unit testing.+Enhanced developer productivity by co-creating a code automation tool leveraging UML and XMI, generating… Show more Developed full-stack web applications for high-profile clients (Paramount Studios' startrek.com, Hilton Hotels, The Capital Group, Fidelity Investments) at eBuilt, a company specializing in enterprise web solutions.+Owned the entire software development lifecycle in Java, including requirements gathering, design documentation, implementation, deployment, and unit testing.+Enhanced developer productivity by co-creating a code automation tool leveraging UML and XMI, generating production-ready Java code with JDBC/EJBs, database schemas, and deployment scripts. Show less

Irvine, California, United States

Developed user interface features for a customer relationship management (CRM) system within IMA's R&D team. Leveraged Java's Swing library for UI development.