- Designed the system based on the research of the company’s workflow- Developed and maintained a centralized database system- Connected multiple boards with mirrors and links- Automated thousands of manual actions per month- Instructed and trained staff to use the system

• Successfully passed Dell/HP repair training.• Performed system diagnostics.• Updated firmware.• Repaired servers as needed.• Maintained the servers and fixed errors.• Ran routine security and vulnerability scans.• Assembled and installed physical equipment as needed.• Replaced parts and ensured that records are detailed and kept properly.• Maintained excellent communication with service managers and business IT leaders.

• Provided internet installation services for customers in need.• Conducted evaluation and design for future cable installation.• Solved complex cable installation tasks in the field.• Measured and assessed signal quality according to provided metrics.• Programmed and installed modems, routers, TV Boxes.• Installed feeder lines that provide cable access to homes and businesses.• Performed troubleshooting technical issues.• Worked closely with Comcast managers and team members.

• Managed the online sales of the brand.• Increased the sale performance of the website.• Discovered and introduced new sales channels: Instagram, Walmart, Amazon, eBay, and Etsy.• Revised, advanced, updated the look, feel, and design of the website.• Worked closely with managers and sales teams

• Created and managed an IT infrastructure for 20 employees.• Recruited and trained three social media marketers, focusing on Facebook, Instagram, Tik Tok.• Introduced and managed Google Ads, Google Maps, Yelp, OfferUp, SEO, leading to 50% increase insales.• Conducted cybersecurity training with all company personnel, implemented two-factor authentication.