Mila D'Antonio Email & Phone Number

New York

I specialize in customer experience, omnichannel engagement, customer service, customer loyalty, social media, digital marketing. I provide analysis and insights into contact center management, culture strategies, and digital and traditional marketing engagement.

Editorial professional with news reporting, features writing, research reporting, and managing background. Superb written communications, interpersonal and organizational skills. Thought leader in the marketing, employee engagement, customer service, and customer experiences spaces. Demonstrated achievements in large scope of content creation in digital, print, and broadcast (webinars) platforms. Cross-channel social media abilities. Ability to manage, motivate, and achieve results from teams. Proven track record with problem solving and follow-through for organizations.

I led the editorial direction and operations of the award-winning 1to1 Media.com, 1to1 Media's Weekly Digest, Think Customers: the 1to1® Blog, and online videos and podcasts. I oversaw the direction and production of 1to1 Media's two annual awards programs: The Gartner & 1to1 Media CRM Excellence Awards and the 1to1 Media Customer Champions. I also enjoyed moderating industry panels and webinars on the topic of customer experience.At 1to1 Media, my team and I showcased multichannel customer engagement success stories through companies'​ contact centers, social media sites, mobile,and the Web.

•Conducted in-depth articles for both 1to1 Media and for Peppers & Rogers Group’s executive journal, Customer Strategist• Wrote content for the magazine, including, features, case studies, a point-of-view technology column and various regular sections. Also wrote for INSIDE 1to1 and 1to1 Privacy newsletters.• Maintained expertise in several industry vertical and functional areas by attending conferences, conducting briefings with end-user companies.• Wrote white papers and other internal Peppers & Rogers Group client deliverables. Projects varied in length from 6,000 to 10,000 words and included due-diligence research and one-on-one interviews.* Served as the department’s technology expert by maintaining a working knowledge of all technologies within the scope of Customer Relationship Management. This includes understanding how the technology benefits companies’ ability to serve their contingency more profitably.

• Managed the editorial process, with attention to tracking deadlines and routing copy.• Managed the communications, meetings, and processes across editorial and art teams; ensured copy and art aligned with magazine’s messaging.• Developed long-range editorial and art production schedules. Monitored and enforced these schedules. • Developed, wrote, and edited portions of the magazine content. • Conducted podcast interviews; developed slide decks to accompany them.• Produced sections of 1to1 Media's online content, such as the contributed columns and the online exclusives.• Maintained a high level of familiarity with current trends, practices and concepts within every facet of the CRM space• Cultivated relationships with technology vendors • Spoke at industry trade shows.

Developed features and investigative articles ranging from health care reform and child development issues, to crime pieces and business features.

Covered local news in Pittsburgh, PA. Stories ranged from concert reviews and human-interest features, to crime stories and spot news.