Milagros Serrano Email and Phone Number

I have a beautiful baby boy who has brightened my world.

* Operation Team Management:-Assisted in selection of sub-contractors for installations to be performed-Created labor and material purchase orders after verifying correct pricing to be offered to sub- contractors and vendors-Purchased lighting material, and tracked the order’s shipment-Managed projects’ timelines by following up with both vendors and sub-contractors to assess if any setbacks were expected so problems can be addressed immediately-Conducted weekly conference… Show more * Operation Team Management:-Assisted in selection of sub-contractors for installations to be performed-Created labor and material purchase orders after verifying correct pricing to be offered to sub- contractors and vendors-Purchased lighting material, and tracked the order’s shipment-Managed projects’ timelines by following up with both vendors and sub-contractors to assess if any setbacks were expected so problems can be addressed immediately-Conducted weekly conference calls with sub-contractors to receive and provide project updates-Informed project managers about project statuses to properly update the monthly revenue and accrual reports-Submitted completed projects to the State for payment receipt* Accounts Receivable/Accounts Payable:-Utilized QuickBooks to create invoices, credit memos, & refunds-Posted customer payments by recording cash, checks, and credit/debit card transactions-Contacted customers to receive overdue account balances-Vouchered vendor and sub-contractor invoices* Customer Service:- Communicated clearly and effectively with customers to service their needs-Exhibited patience and attentiveness with each customer interaction-Used conflict resolution to resolve customer issues/concerns Show less

*Presented treatment plan cases for dental work ranging from $1 - > $10,000* Handled the check-in and check-out process* Conducted and assisted with employee reviews and new hire interviews* Completed chart preparations inclusive of: verifying insurance benefits, updating patient fileto ensure accurate data entry, and assign correct provider to patient* Posted insurance/private checks and credit card payments* Directed team meetings to review goals and office systems… Show more *Presented treatment plan cases for dental work ranging from $1 - > $10,000* Handled the check-in and check-out process* Conducted and assisted with employee reviews and new hire interviews* Completed chart preparations inclusive of: verifying insurance benefits, updating patient fileto ensure accurate data entry, and assign correct provider to patient* Posted insurance/private checks and credit card payments* Directed team meetings to review goals and office systems for efficient patient flow* Created monthly work schedule for the business assistants to ensure front desk coverage* Reviewed the following reports: accounts receivable /collections report, scheduling report,insurance aging report, retention reports, etc Show less

*Answered telephone calls using customer service protocols to ensure patients’ concernswere immediately addressed*Scheduled/Rescheduled patients' appointments to ensure efficient office flow*Verification of and authorization by insurance*Utilized electronic health record system to enter, complete new registrations, retrieve anddocument patient information, billing transactions, and communications*Focused efforts on retention by contacting former prospects and patients… Show more *Answered telephone calls using customer service protocols to ensure patients’ concernswere immediately addressed*Scheduled/Rescheduled patients' appointments to ensure efficient office flow*Verification of and authorization by insurance*Utilized electronic health record system to enter, complete new registrations, retrieve anddocument patient information, billing transactions, and communications*Focused efforts on retention by contacting former prospects and patients not seen in 4+months*Maintained office’s medical and clerical inventory by ordering necessary items monthly*Generated weekly and monthly reports regarding weekly sales, retention efforts, inventory,and accounts receivables*Reconciled patient accounts with open balances by issuing refunds and/or applying payments Show less

*Department of Buildings Liaison:-Tracking more than 700 accounts that need to be submitted for inspection-Managing 1-2 crews to visit each site to ensure business is up to electrical code-Submitting accounts to Bronx, Queens, & Brooklyn Department of Buildings for inspection*Accounts Receivable:-Calling customers to receive overdue balances on accounts-Utilizing QuickBooks for creating invoices, credit memos, & refunds-Applying checks, cash, and/or credit card… Show more *Department of Buildings Liaison:-Tracking more than 700 accounts that need to be submitted for inspection-Managing 1-2 crews to visit each site to ensure business is up to electrical code-Submitting accounts to Bronx, Queens, & Brooklyn Department of Buildings for inspection*Accounts Receivable:-Calling customers to receive overdue balances on accounts-Utilizing QuickBooks for creating invoices, credit memos, & refunds-Applying checks, cash, and/or credit card payments to accounts*Customer Service: -Liaison between clients, Scheduling Department, and managers.-Helping find resolutions to customers’ concerns-Answering/Transferring calls to appropriate point of contact-Forwarding leads to sales representatives*Payroll:-Inputting installers timesheets into Excel Data Sheet-Reviewing over 40 timesheets per day to ensure proper payment is generated to each installer*Bilingual Translator (Spanish/English)*Clerical work Show less

*Creating insurance illustrations for client proposal*Running Agent’s Ledger*Printing TSL/TPAL/Policy Briefs*Worked with PCS Portal*Liaison between clients and agent*Ordering medicals for clients*Clerical work*Maintaining office while agent is out*Worked with 3 - 4 agents a time

*Identify and address opportunities for problem solving in the group *Grant occasions for dialogue of individual or group problems*Utilize disciplinary action for youth not following rules *Motivate and affirm youth in areas of: self-esteem, intelligence, and decision-making process*Aid participants in meeting established goals by the camp for camper development

Creating dashboards to track Diversity/Inclusion metricsResearching and building relationship with diverse affinity groupsUsing Lean Processes to help foster efficient departmental methods Helping Create a Lean Campaign to educate staff about Lean Leading monthly meetings to track departmental projects’ progress