Milan Gupta Email & Phone Number

Gurgaon, India

Building @HyBlink | Blinkit+Hyperpure

Gurugram, Haryana, India

Supervised a team of 11+ last-mile managers and 6+ city heads to ensure smooth operations of supply chain activities with 120+ vendors with 650+ routes per day in B2C operations.Achieved an impressive 95% on-time delivery rate by implementing efficient strategies and closely monitoring supply chain operations.Reviewed and approved a demand forecasting model that significantly trimmed buffer vehicles from 8% to 2% within 2 quarters.Successfully optimized routing logic, resulting in a notable improvement of 31% in HoReCa by applying day-on-day planning and agile unloading time and leg time correction.Executed KPIs to measure and monitor supply chain performance, leading to a remarkable 11% improvement in on-time delivery with 20% less reattempt cases.Proficiently orchestrated negotiations with over 80 essential suppliers, resulting in impressive annual cost savings of 1.20 CPK in HoReCa's last mile.Identified weaknesses in the current incentive structure and recommended replacement systems, resulting in a remarkable enhancement of the turnaround time from 3 months to 7 days.

Gurgaon, India

-Successfully set up and led a team of over 3600+ resources, handled pre and post-delivery orders and provided real-time support through various channels (Chat, Email, and Call) for online food and grocery ordering. -Collaborated with the recruitment team to hire high-quality candidates who contributed to the team's success. -Worked closely with other managers to drive different lines of business (LOBs) and consistently achieved desired metrics as per service level agreements (SLAs). -Fostered collaboration with different teams to ensure the delivery of up-to-date customer services across all verticals.-Conducted market studies and interacted with the third party (Vendor) head to understand specific requirements, subsequently incorporating feedback into process improvements. -Established an internal customer-centric Level 2 team to provide exceptional resolutions, preventing social escalations, and enhancing customer satisfaction. -Led training sessions for new team members and facilitated ongoing skill development through training programs and workshops. Execute day-to-day customer support operations and strategy. -Reduced overall billing process timeframe by a third, much to the vendor's and management’s satisfaction. Reduced cost by introducing per chat model.

Gurgaon, India

-Worked for Customer delight Chat process by leading a team from 60+ resources (2 UAE teams). Managed to be in the Top 3 rank among 20 teams for consecutive 3 quarters. -Train and coach customer service team members to ensure they are up-to-date with product knowledge and customer service techniques-Supervised a quality control team of 5+ members across several departments, bolstering interdepartmental integration of processes.

Delhi, India

-Developed and managed recruitment/research process for assigned projects and set expectations for the client and internal team appropriately. -Responsible for communication between job seeker and job provider. Promote content through social advertising. -Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, etc.). Administrate the creation and publishing of relevant, original, high-quality content. Monitor, listen and respond to users in a “Social” way while cultivating leads and sales. -Set up and maintain files, records and databases such as master extension, cell phone and office inventory lists.

Gurugram, Haryana, India

-Experienced mathematics educator with a strong background in teaching primary and middle school students, specializing in algebra, geometry, and Olympiad, aiming to inspire a love for math and facilitate deep understanding of mathematical concepts.-Proficient in designing dynamic lesson plans, implementing innovative teaching methodologies, and utilizing technology to create interactive learning experiences that cater to diverse student needs and learning styles.