Managed a patient load of 380 per month on iSalus EMR, consistently meeting quality care standards.• Called patients monthly to discuss health concerns and update medical history changes in the EMRon behalf of their doctor.• Escalated any health concerns of each patient to the triage nurse at the doctor's office.• Advocated for patients by proactively addressing their healthcare requirements, including sourcingmedication discounts, facilitating prescription refills, educating on symptom management, coordinatingdoctor's appointments, and providing guidance on available local support services.• Reported all communications within the EMR for physicians to review

Led a team of medical assistants, ensuring adherence to protocols and daily operations.• Provided guidance and support in addressing patient and coworker issues.• Managed occupational health services and coordinated staffing for providers' schedules.• Physican Practice Coordinator• Coordinated patient appointments, and office procedures.• Managed patient care coordination, including medication assistance and scheduling.• Acted as a liaison between patients and healthcare providers.• Led a team of medical assistants, fostering a collaborative environment and providing guidance toensure seamless patient care delivery.• Resolved complex issues involving patients, coworkers, and providers, showcasing strong conflictresolution and interpersonal skills.• Improved patient satisfaction through implementation of personalized care plans and proactive followup calls.• Successfully reduced administrative errors by implementing streamlined processes resulting in anincrease in office efficiency• Bilingual Spanish / English, translator when needed, Multitasker.• Excellent Customer Service - ensure patients feel understood, appreciated.• Updated staff daily with new information regarding any office changes or concerns.• Assisted with the onboarding process for the Front office and Medical Assistants• Managed Occupational Health Services for pre-employments and DOT physicals and Escreen 123 urinedrug screens• Over saw the Audiometric Testing, Respiratory Fit testing, Blood Alcohol testing• Managed patient encounter work queue and informed providers to close open encounters and/oraddress missing slips• Worked daily via G Suite and/or Microsoft office, Athena EMR• Type 45+ wpm, Referral Intake and process• Coordinated the utilization of the float pool associates• Performed daily day end reviews, included charges and ICD coding• Constant communication with Human Resources and Recruiters• Managed supply ordering from Mckesson, Office Depot, Quest, Pharmacy

Conducted comprehensive reviews of patient charts on Athena or EPIC EMR prior to appointments,ensuring the provision of appropriate breastfeeding education, proper room setup for procedures(cultures, thin prep pap smears), and updated immunizations or necessary blood draws.• Welcomed and escorted patients, meticulously documenting their complete vitals into Athena or EPICEMR, supporting 16 Resident Ob/Gyn Surgeons in accurate and thorough patient record-keeping.• Provided essential translation support in basic Spanish for healthcare providers when necessary whileefficiently managing daily referrals and precertification authorizations.• Prepared patients for examinations, offered detailed education, and provided support during varioustreatments and procedures, including Colposcopy, Endometriosis or Vulva Biopsy, and IUD insertion/removal. Accommodated Resident Surgeons' requests, conducting phlebotomy, administering DepoProvera injections, and managing specimen collection.• Maintained a sterile environment by restocking and sterilizing examination rooms, procedure rooms,and lab areas. Supervised quality control procedures for CLIA-waived lab testing, managed ultrasounddisinfection solutions, monitored expiration dates, and ensured Prior Authorization compliance forcontraceptive devices and procedures.• Supported the care of expectant mothers by fulfilling assigned duties as required.• Demonstrated efficient multitasking skills by typing at 55 words per minute and managing front officetasks, including patient scheduling, check-outs, and timely referral management.

• Provided essential translation services between patients and medical practitioners in basic Spanish asneeded, ensuring effective communication and understanding during consultations and treatments.• Conducted patient intake procedures, meticulously recording vital signs and medical history, ensuringaccurate and comprehensive patient records for healthcare provider.• Aided Doctors and Nurse Practitioners in various medical examinations and procedures, demonstratingproficiency in administering injections, vaccines for both adults and children, performing EKGs,conducting phlebotomy, and expertly removing sutures.• Effectively communicated laboratory results to patients following precise instructions from providers,ensuring clear comprehension and appropriate follow-up actions.• Adhered strictly to CLIA waived testing and OSHA regulations, guaranteeing compliance with industrystandards.• Diligently prepared and maintained exam and treatment rooms, consistently following disinfectionprotocols to uphold a sterile environment.• Managed front desk operations by promptly answering phones, assisting patients with inquiries, andefficiently scheduling appointments.• Performed medical clerical tasks, such as filing, copying, and faxing, while meticulously maintainingrecords, including daily no-show records, ensuring organizational efficiency.