providing business process services, printing equipment, hardware and software technology for managing information - from data to documentsInvestigate and resolve incoming customer queries and complaints to ensure customer satisfaction and no outstanding customer issues are left unattendedEscalate issues as and when they arise to ensure effective management of accounts.Liaising with clients, partners, order management and other staff;Review & monitoring report and liaising with… Show more providing business process services, printing equipment, hardware and software technology for managing information - from data to documentsInvestigate and resolve incoming customer queries and complaints to ensure customer satisfaction and no outstanding customer issues are left unattendedEscalate issues as and when they arise to ensure effective management of accounts.Liaising with clients, partners, order management and other staff;Review & monitoring report and liaising with the management and business unitResponsible for control procedures and maintaining operational procedures;Handling customers orders and complaints, updating database Show less

Coordination and management of day to day activities across the team.Take responsibility for resource management, work loads, reporting, team development and liaising with client.Direct communication with Client and the Client’s customersSupport Operation lead in managing the team to ensure effective delivery services to Client, Client’s customers and other internal departmentsManage customer relationshipContribute to full and efficient use of all available tools and… Show more Coordination and management of day to day activities across the team.Take responsibility for resource management, work loads, reporting, team development and liaising with client.Direct communication with Client and the Client’s customersSupport Operation lead in managing the team to ensure effective delivery services to Client, Client’s customers and other internal departmentsManage customer relationshipContribute to full and efficient use of all available tools and systemsManage integration and training of new members of the team Take proactive actions towards improving of performance and development of strategies for meeting goals Show less