Milena Lima

Milena Lima Email and Phone Number

Customer Support Representative @ Quorum
State of São Paulo, Brazil
Milena Lima's Location
São Paulo, São Paulo, Brazil, Brazil
About Milena Lima

At the intersection of technology and language, my journey as an AI Writing Trainer and Freelance Translator has been driven by a passion for precision and a commitment to excellence in communication. Currently, I'm enhancing AI capabilities through meticulous text analysis, ensuring that generative models produce content that resonates with audiences globally. In my freelance role, I navigate the complexities of the IT sector, translating intricate technical documents that facilitate clear and effective cross-border communication.My experience in the educational sphere as an ESL Coordinator has honed my skills in pedagogical leadership and curriculum development, empowering students to achieve linguistic proficiency. With certifications in Import-Export and Business Management, I adeptly bridge the gap between technical expertise and linguistic finesse, contributing to the evolution of content creation and translation in the digital age.

Milena Lima's Current Company Details
Quorum

Quorum

View
Customer Support Representative
State of São Paulo, Brazil
Website:
quorum.us
Employees:
426
Milena Lima Work Experience Details
  • Quorum
    Customer Support Representative
    Quorum
    State Of São Paulo, Brazil
  • Outlier
    Ai Writing Trainer
    Outlier May 2024 - Present
    I specialize in remote collaboration on projects designed for training generative AI models to produce content. My role involves ranking AI-generated responses, crafting themed short stories, and ensuring text accuracy. With a background in professional translation, I leverage my expertise to optimize content for AI training, enhancing model capabilities through tailored writing projects for audiences. My experience spans extensive work in translation and writing, emphasizing a commitment to refining AI-driven content creation.
  • Amazon
    Customer Service/Support
    Amazon Sep 2023 - Present
    Brazil
    Experienced Bilingual Customer Service Associate at Amazon, dedicated to providing high-quality support to clients in English and Portuguese. Skilled in addressing a wide range of customer inquiries and committed to ensuring a positive customer experience through effective communication, empathy, and problem-solving with a customer-centric approach to resolve issues efficiently and foster lasting customer satisfaction.
  • Eprofessional Ti
    Freelance Translator
    Eprofessional Ti Jan 2021 - Present
    São Paulo, Brasil
    Experienced English Translator and Interpreter with a strong background in the IT sector, serving a dynamic company specializing in cutting-edge solutions for port terminals, container depots, and bonded warehouses. Over two years of expertise in facilitating seamless communication through video conference calls, documents, websites and projects translations.
  • Minds English School | Oficial
    English Second Language Coordinator
    Minds English School | Oficial Jun 2017 - Apr 2023
    Experienced ESL Instructor with a rich background in teaching English as a Second Language for the past 8 years. Proficient in instructing students of diverse age groups and proficiency levels. Additionally, held the position of English School Coordinator, responsible for student communication, resolving pedagogic and administrative issues, supervising teaching staff, offering feedback, and conducting meetings and training sessions. Utilized mnemonic techniques in line with the school's methodology to enhance language acquisition.
  • Start Pro
    English Second Language Teacher
    Start Pro Mar 2015 - May 2017
    São Paulo, Brasil
    Dedicated English Educator with a strong track record in teaching, class preparation, and curriculum development. Committed to fostering students' professional growth through innovative training methods. Skilled in addressing daily challenges using leadership, persuasion, and techniques such as NLP. Proficient in setting and achieving goals on a daily, weekly, and monthly basis while maintaining up-to-date progress reports. Adept at utilizing spreadsheet and office resources for task organization and lesson planning. Experienced in administrative pedagogical, assessment, and professional development activities.

Frequently Asked Questions about Milena Lima

What company does Milena Lima work for?

Milena Lima works for Quorum

What is Milena Lima's role at the current company?

Milena Lima's current role is Customer Support Representative.

Who are Milena Lima's colleagues?

Milena Lima's colleagues are Patricia Banchieri, Kirsten Benson, Jose Sanchez, Estevão Moraes De Andrade, Benjamin S., Mayra Dos Santos, Ciro D'imperio.

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