Managing verbal and written communication with clients, agencies, hotels, partners, banks, government bodies, and various stakeholders, ensuring strong relationships and smooth operations on behalf of the management; Participating in negotiations, offer development, and contract finalization with clients, fostering strong and long-lasting partnerships;Nurturing ongoing business relationships while identifying and engaging potential new opportunities and markets, driving business growth and ensuring service excellence;Drafting and preparing various types of legal and administrative submissions, including requests, applications, petitions and proposals;Maintaining and tracking company documentation and accounts ensuring accuracy and timely communication;Keeping client databases up-to-date and monitoring bookings, reservations and sales for Cable Car services, while arranging smooth organizational services by the team; Tracking and recording payment statuses for clients, ensuring timely follow-ups;Contributing to the preparation and implementation of new company procedures and standards;Preparing both ad hoc and regular reports within the scope of work;Actively participating in the planning and execution of all activities related to Cable Car services and future projects;Assisting in the creation and implementation of new company strategies to drive growth;Coordinating activities and providing support to the sales, ticketing, marketing, and management teams;Ensuring that all activities are compliant with company policies and procedures, upholding the highest standards of operational integrity;Taking part in organizing promotional activities and events, enhancing the company’s market presence;Operating in accordance with legal obligations, regulatory standards and internal policies consistently meeting all role-specific compliance obligations;Embracing additional responsibilities and projects as assigned by the Executive Director.

Playing a key role in ensuring the successful delivery of all Iberostar manifestos and in achieving and exceeding targets in terms of guest satisfaction, quality assurance and financial metrics;Overseeing of overall management and performance of operational departments, including FO&BO, HK, F&B, Culinary, Entertainment and Administration, while ensuring the highest standards of professionalism, customer service and financial performance;Maintaining and enhancing service quality in line with company standards, implementinginnovative brand strategies to meet and exceed guest expectations;Inspecting hotel facilities and enforcing strict compliance with HACCP and health & safety standards; Managing budgets & expenses, P&L, analysing and interpreting financial information as well as monitoring sales and profits;Monitoring inventory, purchases, supplies & amenities in tune with occupancy and service-level expectations; Providing leadership, direction, and support to department managers, supervisors, and employees, fostering a highly motivated team capable of delivering high standards of service;Daily problem solving, guest recovery and service resolution across departments; Resolving guest complaints, taking on and implementing guest feedback, handling all guest interactions with the highest level of hospitality and professionalism, maintaining excellent service scores for all rating platforms;Attending to the needs of corporate clients, VIP clients and external stakeholders; Led change management initiatives from the Iberostar HO, monitoring of team quality and service, while ensuring all hotel operations run smoothly and departments cooperate effectively. Preparing weekly/quarterly/yearly reports for HQ;Yearly planning of activities, responsibilities and investments in achieving the most efficient operating model; Major decision-making and full responsibility of operations in the absence of the Hotel Manager.

Handling daily administrative and HR duties of the company;Assisting the HR Manager with recruitment, record maintenance and payroll processing; Screening candidates, scheduling interviews, creating and advertising job descriptions; Coordinating the onboarding process, handling documentation and ensuring a seamless integration for new hires;Providing clerical support to all employees, fostering an efficient and organized work environment; Collaborating with the HR Manager in setting up the entire organisational structure of the Portonovi Resort, contributing to its growth (in development at the time); Monitoring Montenegrin employment legislation; Ensuring company practices align with legal requirements;Actively contributing to the development of team building and employee satisfaction KPI's; Regularly communicating and implementing development strategies with company HQ in Baku, Azerbaijan.

Permanent mission of Montenegro to the OSCE and other international organizations. Following up the work of the OSCE (Organization for Security and Cooperation in Europe), especially related to the matters concerning Montenegro and the Western Balkans region; Attending respective meetings, representing the Montenegrin mission team;Conducting reports concerning various OSCE's discussions and round-table meetings, afterwards being passed on to the Montenegrin Ministry of Foreign Affairs;Interacting with delegates and representatives from all the member countries.

HR-related experience. Writing job descriptions and advertising them;Conducting telephone and face-to-face interviews with candidates;Analyzing psychological tests done by interested candidates and writing their recommendations;Coordinating personnel needs of the employer;Mediating between the potential employer and job applicants;Finalizing the recruitment processes;Handling potential issues between the employer and the employee;Organizing HR-related administrative database of the company;Updating the company's website.