Milena K. Email & Phone Number

Belgrade, Serbia

• Routing Regulation Analyst Sender ID (January - July 2022)- Support management of global SMS delivery by handling the SenderID registration, regulation and implementation process;- Knowledge of global SMS requirements, staying up to date with regulatory changes that affect the delivery of SMS across the world;- Optimizing and maintaining procedures for registration, testing, troubleshooting, configuring, and whitelisting global SenderIDs;- Close collaboration with accounting team and suppliers;• SMBs, Chat apps, Inbound SDR and Sales Executive (January - July 2022)- Quickly identify, qualify, and follow up on inbound leads (trial sign-ups, demo requests, chat, content) via phone, email, LinkedIn;- Partner with Marketing, Sales, Product and Operations to iterate on strategy, optimize deal flow, and improve lead quality;- Maintain up-to-date product knowledge and its value proposition to customers;- Actively contribute, build and innovate Mitto’s sales development program and processes.• Sales Development Representative LatAm & USA (April 2021 – January 2022)- Identify key decision-makers within target accounts;- Proactively seek new business opportunities based on pre-defined criteria from Sales leadership;- Develop messaging in alignment with brand positioning and utilizing a solutions-based sales strategy;- Prepare, organize, schedule and set up campaigns in SalesForce/SalesLoft;- Set up calls/meetings with potential clients;- Analyze and report on campaign performance;- Maintain and update SalesForce database;- Attended Mitto's tradeshows, conferences and other industry events;

Belgrade, Serbia

- Generate new leads for existing accounts and generate new accounts;- Lead management and CRM activities using Salesforce;- Assist in the development of the target market report, highlighting key customer opportunities, target contacts and the overall market revenue opportunity by vertical and region;- Deep insight into the market opportunity, competitive landscape, key accounts, key contacts, including defining the Mitto’s strategic value to all key accounts and contacts- Consistently deliver high quality, accurate contact data to the SDR team by leveraging online research tools.

Belgrade

- Planning and selling holidays, air tickets, insurance and other travel services; - Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations;- Dealing with customer queries and complaints,- Meeting sales targets;- Planning and executing digital marketing strategy (social media campaigns, email marketing, creating content for website);- Excellent knowledge of computer reservations systems, GDS systems and e-travelling.

Belgrade

- Developed tour packages, ensuring that their requirements were fully met;- Communicated and maintained professional relationship with other tour companies, airlines and subagents;- Worked as travel agent representative on Crete, Greece, for three months during the holiday season 2017:o Scheduled meetings with clients; o Organized and coordinated large travel groups;o Deal with occurring travel problems, complaints or refunds.