As part of Vrio Corp, which encompasses the companies DIRECTV and SKY, I expanded my operations to Hispanic countries, being responsible for improving the customer experience through statistical models, mapping insights, and providing data for all company sectors.Over the years, I've garnered influence among key decision-makers in business areas, providing a strategically aligned perspective with the organization's objectives. I play a pivotal role in new business expansion strategy… Show more As part of Vrio Corp, which encompasses the companies DIRECTV and SKY, I expanded my operations to Hispanic countries, being responsible for improving the customer experience through statistical models, mapping insights, and providing data for all company sectors.Over the years, I've garnered influence among key decision-makers in business areas, providing a strategically aligned perspective with the organization's objectives. I play a pivotal role in new business expansion strategy, subscriber base protection, and cost efficiency. Show less

As part of Vrio's diversity and inclusion initiatives, I was invited to lead the gender equity committee, which aims to increase the representation of women in strategic and leadership roles.

In this role, I led the customer care data area with a multidisciplinary team of eight members. I maintained communication with internal clients and twelve data supplier companies.

As one of the Contact Center strategy leaders, I utilized extensive data analysis techniques, critical thinking, problem-solving, and negotiation skills. My goal was to ensure a high level of service, promote customer loyalty, and protect the company's brand reputation.

During my ten years at Atento, I acquired in-depth knowledge of customer service strategies in the Contact Center. I held various roles, from agent to manager, serving over eighty companies of different sizes and sectors, always aiming to ensure accessible service with optimized costs.