Milena Higgins, Phd Email & Phone Number

Saint Paul, Mn, Us

Mendota Heights, Minnesota, Us

Minneapolis, Minnesota, Us

- Created Gibson, a groundbreaking testimony analytics product, from the ground up- Architected and built a robust Python backend and Power BI frontend application, ensuring security for customer data with B2B guest access in Microsoft Azure- Implemented an efficient operations pipeline for delivering customer projects, improving speed by 86%- Enhanced communication, alignment, and accountability within the team by implementing EOS (Entrepreneurial Operating System) processes within the company

Minneapolis, Mn, Us

- Automated a set of monthly management reports by developing a Power BI data model and visualizations- Led data analytics projects for clients- Built patent analytics dashboard for client which led to better decision making

Minneapolis, Mn, Us

Transform our company from start up to growth mode. Highlights include: - reduced docketing backlog by 90% - automated internal reporting by implementing Power BI reports - reduced file opening cycle time by >90% - improved customer service response time by 80%

Minneapolis, Mn, Us

- Fearlessly automated the repetitive freeing people to focus on the creative- Led docketing automation and supported the automation team- Seized opportunities to help our customers automate

Minneapolis, Mn, Us

- Led docketing operations for the thought leader in Intellectual Property docketing- Reduced time to open files by reengineering our process and leveraging technology- Enabled staff to reinvent their roles into the jobs of the future

- Guided lawyers in embracing change and redesigning the delivery of legal services- Consulted on automation and analytics projects

- Saved over $1M in software development costs using lean startup MVP concept- Improved internal processes and identified bottlenecks by implementing Kanban boards- Established proof of concept methodology for biometric measurement of emotion for CX experiments- Drove creation of a new service line by defining an innovative brand valuation framework- Managed and analyzed data using Python, Access, and Excel- Served as Chief Operating Officer

Boston, Ma, Us

- Managed product development of litigation budget software to serve corporate litigation clients. Gathered requirements, prepared roadmaps, wireframes, and led the development team. - Increased adoption of KM site by 900% by implementing gamification. Drove adoption of a suite of award-winning litigation eFISHency™ tools. - Increased profits by reducing write-offs with litigation budget software.- Improved pricing strategy by designing and implementing phase codes and using them for data analytics.- Drove change and increased cross-functional transparency by building relationships with internal groups.

Minneapolis, Minnesota, Us

- Increased revenue by growing use of science advisors by legal teams through successful marketing of our services to attorneys. Conceived and formed the Science Advisor group; expanded group from 4 to 14 people. - Hired, managed and retained scientists to meet the needs of attorneys in multiple locations by fostering world-class client service and professional growth; communicated firm vision, values, and initiatives.- Helped define and form the firm’s IP Monetization group; formed and led the firm’s Knowledge Management committee.- Evaluated and triaged incoming cases to manage risk for the IP group. - Developed custom legal tools. Collaborated extensively with both internal support groups and vendors.

St Paul, Mn, Us

- Worked with business leaders and research scientists to align intellectual property strategy with business goals.- Prepared and prosecuted U.S. and foreign patents for the Optical Systems Division and the Display and Graphics Business Laboratory.- Focused on technologies including light emitting diodes (LEDs), multi-layer optical films, and brightness enhancement products used in liquid crystal displays.

Ph.D., Physics

Ms, Management Of Technology

B.S., Physics