Miles Kersten Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

-Lead the design, implementation, and maintenance of data management strategies for members and management within the greater organization, ensuring data quality, integrity, and accessibility.-Collaborated with management to understand their data needs, identify pain points, and tailor solutions that align with the organization's objectives.-Developed and enforced data governance policies, resulting in a reduction in data anomalies and improved compliance with Americorp requirements.-Implemented data migration during a system upgrade, seamlessly transitioning physical client data and minimizing disruptions.-Provide technical training to management teams on data best practices, data hygiene, and effective use of data management tools.-Spearheaded data quality assessments, identifying data inconsistencies and recommending corrective actions to enhance overall data accuracy.-Orchestrated a successful migration of a client's legacy database to a modern cloud-based solution, resulting in an improvement in data access speed and a reduction in storage costs.-Collaborated with leadership to establish data governance practices that improved data consistency, enabling faster and more accurate reporting.

Austin, Texas, United States

-Oversee the daily operations of a high-end coffee establishment, maintaining a focus on exceptional customer experiences and product quality.-Lead a team of baristas, providing training, guidance, and performance feedback to ensure consistently high service standards.-Collaborate closely with the management team to develop and implement new menu items-Utilize refined coffee knowledge to guide customers in selecting personalized beverages and recommending specialty pairings.-Assist in management of inventory levels, optimizing supply ordering and minimizing waste, leading to a reduction in costs.-Implement refined customer service protocols, improving customer satisfaction scores and online reviews.-Orchestrate successful barista competitions among staff, boosting morale and team cohesion, while also showcasing the café's skilled baristas to customers.-Made adjustments to the point-of-sale system, resulting in a reduction in transaction processing times and improved order accuracy.-Collaborate with management to establish comprehensive routines for baristas, ensuring consistent service quality and effective time management skills.

Austin, Texas, United States

-Spearheaded a comprehensive reorganization of the organization's database and filing system, streamlining access to critical information and reducing retrieval times.-Collaborated with cross-functional teams to identify key performance indicators (KPIs) and redesigned a performance measures system.-Assisted in the development of data collection methods and tools, resulting in an improvement in data accuracy.-Produced visually appealing reports, enabling management to make data-driven decisions more effectively.-Presented findings and recommendations to senior management, highlighting opportunities for process optimization and resource allocation.

Austin, Texas, United States

-Assisted the professor in delivering lectures, conducting tutorials, and grading assignments for an undergraduate social statistics course.-Guided students through complex statistical concepts, fostering a deeper understanding and improving class average.-Created engaging educational materials to enhance student learning experiences.-Held weekly office hours, providing one-on-one assistance to students, resulting in an increase in overall class engagement.

Austin, Texas

-Managed daily operations of the coffee shop, overseeing a team of baristas and ensuring exceptional customer service.-Developed and executed staff training programs, leading to a significant decrease in order processing times and increased customer satisfaction.-Implemented inventory management procedures, reducing waste and optimizing supply ordering processes.