Michael Miles Email & Phone Number

United States

Promoted to a position of increased authority and scope to oversee and manage all training development initiatives within the organization and act as System Owner of all L&D system platforms. Work as a liaison between the warehouse operations side of the business and L&D to help champion operation’s training initiatives. Oversee, lead, and direct the execution of the entire training development lifecycle for each training project, including development of project plan, delivery scheduling, change management, resource management, manage project execution and facilitate project reporting.Provide leadership, mentorship, and direction to a high performing team consisting of a System Administrator and an Instructional Designer/Developer; educate, develop, and motivate the team to exceed program/project objectives.Champion successful strategies to strategically design, develop, and implement comprehensive training programs to support business objectives and directives.Lead and manage staff lifecycle, including interviewing, hiring, training, coaching, development, performance evaluation/assessment, and up to termination.Direct high-level strategic planning involved in spearheading project to identify and implement a new Learning Management System to meet continued eLearning growth, Schoox.com.Directly managed and executed the migration of data and content from Absorb LMS to Schoox.com.

Denver Metropolitan Area

Leverage strong knowledge and expertise in adult learning theory, organizational, and people management skills to support organizational growth through the management of the Content Development team and LMS administrators in the development and execution of enterprise-wide training products.Optimize growth and development opportunities for new hires by managing a project to develop and deploy a new hire onboarding training program.Oversee, lead, and direct the execution of the entire training development lifecycle for each training project, including project initiation planning, delivery planning, change management, resource management, and project execution.Meet and exceeded metrics and expectations, including data integrity, content integrity, platform/training engagement, and the seamless execution of enterprise-wide projects.Successful in generating significant cost savings through skillful contract negotiations, including price and terms.Employ excellent organizational and planning skills to coordinate, develop, and edit the training for warehouse Best Demonstrated Practices (BDP) for the storage, handling and bulk movement of product.

Dallas-Fort Worth Metroplex

Employed strategic planning, data tracking and analysis, and creative thinking skills to develop and deploy training across eLearning, Instructor-Led Training, video-based learning, and document-based support material.Led the planning, development and execution of training as part of enterprise implementation of Manhattan Associates WMS platform for furniture rental warehouses.Directed high-level strategic planning necessary to implement, develop flows, and manage the WalkMe platform to support Salesforce.com and WMS user base.Leveraged subject matter expertise to lead the design, development, and implementation of training for multiple key enterprise initiatives.Led the development of training guides and ILT training for the rollout of Salesforce.com for Furniture Rental business and participated in the training of 600+ sales professionals.Closely collaborated with sales leadership to develop sales training for Furniture Rental business.Leveraged strong technical expertise to lead the implementation of Halogen Software and migration of Learn.com to Halogen eLM LMS platform.

Dallas-Fort Worth Metroplex

Brought on as Project Manager in charge of implementing key LMSs and overseeing the development of project training materials. Leveraged subject matter expertise to spearhead the design, development, and implementation of several project initiatives from inception to completion. Dynamic and strategic in the development and implementation of flows and training from multiple projects, including:PeopleSoft Implementation Project – Managed training initiative for Enterprise roll-out of PeopleSoft to migrate from key-based entry to a windows-based affecting entire organization from sales, finance and operations including online training and ILT sessions.Learning Management System (LMS)- Leveraged strong technical expertise to lead the implementation of the Learn.com platform.