Miles Warren Email & Phone Number

Honolulu, Hawaii, United States

Manages project lifecycle, working with Local Managers, Customer Zone Techs, and Central Office Equipment installers to drive the installation and implementation of telecommunications infrastructure supporting customer-initiated projects across the Hawaiian Islands. Efforts contributed to a 92% organizational on-time service delivery metric. Communicates project status summaries that outline project health and critical accomplishments. Provides mitigation recommendations for risks or jeopardies to the plan. Disseminates reports across the project team, key stakeholders, management, and the customer, providing feedback as required. Supports customers as the Hawaiian Telcom point of contact, developing and maintaining close working relationships to understand evolving needs and requirements. Ensures precise and timely communication to meet key stakeholder expectations.Analyzes organizational processes and solicits feedback from downstream and upstream organizations to understand their needs and requirements. Provides recommendations to reduce or eliminate deficiencies in the provisioning process and improve the Hawaiian Telcom customer experience. Volunteers as a member of the Employee Experience Committee, which provides Hawaiian Telcom employees input on work-related issues that matter to them and ways to improve them.

Seattle, Washington, United States

Utilized Project Management experience to create a plan to transform an unused garage space into a viable Vacation Rental unit. Short-term rental will be used to house visitors from a few days to weeks. Developed marketing strategies to achieve and maintain a minimum occupancy of 80% or better, by expanding our client base to include Traveling Nurses, professionals, and families in need of short-term housing.Established a $30K budget to run the project, based upon contract bids, time estimates and availability of resources to move the build forward. Secured required permitting. Interviewed, then hired several key contractors to oversee unit modifications: framing, plumbing, electrical, drywall, etc. Monitored and enforced COVID protocols, in accordance with CDC guidelines to protect all parties. Demonstrated adaptability by implementing change management to rework project plan and timeline to include an unexpected relocation to Hawaii. The relocation provided an additional opportunity to rent our home in addition to the converted garage, revealing additional revenue potential.Maximized cost management by assuming the additional work of installing kitchen cabinetry, painting, purchasing and installing furnishing, appliances and decor for the space. Efforts resulted in savings of $10K.Implemented changes to the project, given the logistical challenges of managing our rental units remotely, by partnering with a Vacation Rental Property Management company that manages the marketing of the rental units on our behalf.

Seattle, Washington, United States

Successfully managed cross-functional business programs focused on vendor and inventory management, payment processing, contract management, SLA enforcement, and project progress reporting for the Network Planning and Acquisitions Infrastructure team.Skillfully performed root cause analysis to identify and resolve invoice rejection issues. Led a diverse cross-functional team of 6 personnel in establishing new processes, ending a 13-month long defect, and resulting in a 30% improvement of invoice payments within net contractual terms.Significantly enhanced the existing disconnect processes to better track in-service and underutilized connections through data analysis to define appropriate SLAs for each workflow status. Improved Time-to-Turn-Down by 60 days, saving the organization $2M.Demonstrated leadership capabilities while conducting a network audit of 10,000 Wavelength, Private Line, Dark Fiber, Metro Fiber, and Shared Risk Link Groups, while focusing on improving data integrity in the Salesforce-powered, “Network Circuit Inventory System” and Rivermine databases.Successfully conducted a contract audit and led in-depth team discussions about proactively managing contract expirations. Process improvements allowed the re-negotiation of 40% of expired vendor contracts and Monthly-Recurring Charges, resulting in a cost savings of $1.5M.Advocated for the implementation of circuit classifications to condense categories and eliminate redundant circuit types. Efforts resulted in improved inventory management and timely bill-payment metrics increases across the team by 30%.Credited with successfully resolving a $10M funding backlog for unreceived undersea cable payments by collaborating with the assigned AWS Business Developer, the vendor, and other cross-functional teams in resolving the back-end systems issues that led to the delay. Facilitated weekly meetings, updated stakeholders, reducing balances owed to zero within two weeks.

Atlanta, Georgia, United States

Effectively planned, engineered, and executed transport projects to support ETTCS, Backhaul, and Cloud solutions for enterprise initiatives as part of the Technology Planning & Engineering team.Recognized for achieving $900K in immediate cost savings and $2.5M over five years by leveraging the MPLS-based AT&T Virtual Private Network (AVPN), creating an optimized Content Delivery Network.Strategically led customer consultations regarding mission-critical, cloud, and data services projects to assess customer transport needs, understand their architecture and project goals. Performed cost analysis and created network diagrams to capture data center requirements in support of the installation, testing, and turn-up. Held a pivotal role in reducing implementation timelines by five months through the creation of an onboarding methodology, and enforcing Vendor-stated Service Level Agreements, improving the customer experience.Demonstrated industry knowledge while providing mid to long-term transport planning solutions to execute and expand the Ethernet To-The-Cell Site program. Collaborated with various telecom suppliers to determine their network capabilities, reach, and cost to deliver fronthaul and backhaul solutions to cell sites in the Rocky Mountain Region, supporting 5G rollouts.Collaborated with CenturyLink to resolve network congestion issues in Canon City, CO by redesigning the local microwave network, adding optical fiber to a local site. Effort improved connectivity by 42% and resulted in a savings of $100K.Investigated and developed a solution for an AT&T Tier 1 business customer’s technical issue, leading to a successful installation and turn-up to the customer, and additional business opportunities.Received the “Certificate of Appreciation” from a Project Manager for demonstrated success on an initiative to provide Data Center interconnectivity between 4 regional U.S. Data Centers and 2 Research-In-Motion (RIM) Data Centers in Toronto.