Milesh Patel Email & Phone Number

Gold Coast, Qld, Au

Greater London, England, United Kingdom

Responsible for improving customer relationships across the business. Overseeing Technical Support and Cloud Operations globally. Developing Customer Success, a new function focused on helping customers get value from their purchases and renewing/expanding their subscriptions.

United Kingdom

Responsible for service delivery including on-prem and cloud projects, support services and cloud operations as we continue to grow our IBSS global footprint.

Richmond, Greater London

Lead technical design of the IBSS platform. Responsible for delivering Roamer mobile, Unity Room Management, Inspire Visitor and Wayfinding apps.Design and delivery of large scale data collection, analysis, visualisation and control solution using ICONICS and Microsoft Cloud products, with a special focus on growing the Intelligent Buildings design and delivery practise. Roles including sales presentations, bid management, product and solution creation and demonstration, end user business analysis, business case review and project delivery.

Analysis, Design and Delivery of large scale data collection, visualisation and control systems using ICONICS and Microsoft products. Roles including sales presentations, bid management, product and solution creation and demonstration, end user business analysis and business case review, project delivery and code developmentWorking towards TOGAF® 9 Certification

Building organisational brand awareness and developing a stronger marketing message for ICONICS solutions.

Running large scale, multi-site projects for customers including the MoD. Projects encompass power stations, food and drinks manufacturers and academic institutions. Refining internal business processes and marketing strategy, contributing to ISO9001:2008 certification for the organisation.Currently working on bid management.

Implementing proof of concept projects and productising the lessons learnt into out of the box solutions such as OEE.Developing knowledge of virtualisation technologies such as MS Hyper-V and VMWare including ESX, ESXi and Workstation.

Provided application support and consultancy services for customers across a wide range of industries. The role included providing training sessions for over 200 people, developing proof of concepts and demos for sales presentations and shows and presenting at seminars and customer summits. Developed a wide range of skills including - Networking- Programming (VB, PHP, C#)- System Administration (Small Business Server)- Database Management (SQL Server, Oracle, MySQL)

Mba, Information Technology Management

Activities and Societies: Specialism in IT Project Management and Business Process Improvements. Graduated January 28, 2011

Bsc (Hons), Computer Science (Information Systems)