Jay Miles

Jay Miles Email and Phone Number

Founder and Director @ Milestones Solutions Ltd
Jay Miles's Location
Greater London, England, United Kingdom, United Kingdom
Jay Miles's Contact Details

Jay Miles personal email

n/a
About Jay Miles

Highly successful MSP and PRINCE2 certified Programme Director / Portfolio Manager with over two decades of specialist experience advising on strategy, devising roadmaps and implementing business, technology and organisational change programmes for public and private sector clients. My career since 1999 has been entrenched in programme, project and portfolio management, initially working for Energis Communications, then Cable & Wireless and Vodafone. Up to 2017, I delivered programmes across the UK, EMEA and Asia Pacific and client-facing solutions to Ministry of Justice, Barclays, valued up to £34M and Trinity Mirror (now Reach). Two years ago, I formed my own company and have since provided leadership across multiple digital transformation programmes for Post Office Ltd.I have demonstrated an outstanding ability to add value and nurture company-wide collaboration to accelerate change and gained a reputation as a resilient self-starter with exceptional communication and negotiation skills, who quickly assess programme complexity, mitigate risks and drive problem resolution.I engage effectively from C-suite to end-users, have led full lifecycle programmes and managed associated on and offshore resources to meet concurrent programme requirements. I have repeatedly delivered programmes 100% to remit, budget and deadline and have consistently beat expectations on realised benefits.A particular speciality is building multi-platform relationships to cultivate trust, streamline programme delivery and generate positive business outcomes. I excel in high-value innovative programmes, defining strategic direction and implementing best change management and governance practices.I am always looking to expand my network and explore new contract opportunities in the programme, portfolio, project and PMO management space. So why not connect, start a discussion, learn more about my successes and see how my multi-sector experience and skillset could benefit your business.

Jay Miles's Current Company Details
Milestones Solutions Ltd

Milestones Solutions Ltd

View
Founder and Director
Website:
mile.ie
Employees:
45
Jay Miles Work Experience Details
  • Milestones Solutions Ltd
    Founder And Director
    Milestones Solutions Ltd
  • Milestones Solutions Ltd
    Founder / Director
    Milestones Solutions Ltd Jul 2017 - Present
    Surrey
    Set up the company to leverage multi-sector expertise and provide consultancy services across programme and portfolio management and PMO to multinational private and public sector clients. Post Office Limited 2017 – 2019Contracted to lead large scale time-critical transformation and change programmes across business operations and technology from concept to handover. Directed cross-functional multi-business function teams of up to 20 personnel, outsourced service partners and stakeholders up to Group Executive level. Accountable for programme strategy, planning, resource allocation, £MM budgets, cost management and governance, control, risk and performance management frameworks. Managed relationships and commercial contracts with Gold Partners such as ATOS, Computacenter, Verizon, Fujitsu and Accenture.Secured consecutive contracts with Post Office Limited.Programmes delivered included:£MM IT digital services transformation. Planned, led and executed a three-phased programme to exit existing outsourced ATOS Service Integration and Management (SIAM) model. Transferred 34 service desk, support and supply chain service lines from incumbent supplier to in-house personnel and new technology solutions.Led programme of Agile software development and operational delivery of Digital Service Desk based on ServiceNow, including a web portal and Android and iOS mobile applications, established people capability and achieved significant improvements in service delivery, customer experience, problem resolution and cost reduction.Complete IT infrastructure and network change programme across 11,500 Post Office Branches, consolidation to one strategic supplier and upgrade of ISDN to ADSL / VSAT solutions across 1,700 branches in a variety of challenging and remote locations.
  • Vodafone
    Customer Programme Manager
    Vodafone Jun 2011 - Jul 2017
    Smale House, London
    Customer-oriented programme manager, executing private and public sector £multi-million programmes with budgetary responsibility in tens of million pounds.+ MINISTRY OF JUSTICE +• Led innovative large-scale public-sector programme. Skilfully managed frequent change. Fast-tracked delivery and met multiple contractual milestones ahead of schedule.• Agreed sign-off of gated governance documentation, securing significant revenue return.• Developed and managed mutually beneficial senior stakeholder relationships at board and senior management level; collaborated with Senior Commercial Manager to track and map programme to strategic business development.• Coached large teams to meet and exceed personal development plan goals. Analysed and mapped skills to programme specification, meeting milestones and customer targets.+ BARCLAYS BANK +• Selected to head series of complex programmes for top-priority banking client, across 1450 branch sites. Accountable for £40M budget, with Capex reduction of £8M.+ TRINITY MIRROR +• Transformed poor-performing relationship with this high-value customer. Undertook full ownership for 21 separate and significant technology deliverables across the UK in seven weeks.• Generated significant revenue through enhancing customer confidence in programme management ability.
  • Cable & Wireless Communications
    Project Management Team Manager
    Cable & Wireless Communications Jul 2010 - Jun 2011
    Smale House, 114 Great Suffolk Street, Borough, London Se1 0Sl
    Coached and mentored a team of 12; delivered significant improvements in team performance with over 90% of team delivering programmes and projects outside of initial skills-set and comfort zone, inclusive of customer projects for top 10 client list members.
  • Cable & Wireless Communications
    Global Portfolio Manager
    Cable & Wireless Communications 2009 - 2010
    • Directed global product development for all non UK product deliverables, managed 5 global project managers and owned budgets of >£10M.• Identified, shaped, and led transformation of multiple business areas.• Pioneered product delivery into India, Europe and Asia Pacific.
  • Cable & Wireless Communications
    Programme Manager - Multi-Services Platform International Extensions Programme
    Cable & Wireless Communications 2008 - 2009
    • Internally headhunted to transform programme from grass-roots level and deliver global products across the multi-service platform.• Launched end-to-end commercial and technical solutions to achieve global product reach and international market presence.
  • Cable & Wireless Communications
    Project Manager
    Cable & Wireless Communications 2005 - 2008
    • Reduced delivery speed of Wholesale Access Delivery project from an estimated six week timeframe to operation readiness testing in six days. • Catapulted turnaround of business-critical projects to rescue two major client contracts. Re-established client relationships at executive level and managed deep project transformation across the whole programme. • Directed knife-edge recovery of Police National Network2 (PNN2) government contract to immediate programme delivery. Transformed client relationships to restore trust and leverage contract extension for delivery of PNN3.
  • Energis Communications Ltd
    Project Manager - New Product Development, Infrastructure & Improvement Projects
    Energis Communications Ltd 2002 - 2005
    • Delivered significant added value to Voice and ISP business platforms and improved quantity and quality of status reports across all projects.• Led closure of high profile London site and oversaw redundancy of staff and relocation of technology.
  • Energis Communications Ltd
    Portfolio Delivery Lead
    Energis Communications Ltd 2001 - 2002
    • Rolled out governance and delivery assurance across multi-platforms for all programmes throughout the business.• Presented reports on all top programmes and projects to the senior management team, enabling business-critical decisions, priority calls and development of future planning strategies.• Conceived and implemented operating models, and consolidated all programmes to deliver to consistent standards across a rolling stock of >200 internal and external programmes and projects at any one time.

Jay Miles Skills

Leadership Project Portfolio Management Program Management Stakeholder Management Programme Delivery Managed Services Service Delivery Project Delivery Business Process Strategic Communications Outsourcing Business Transformation Governance Business Planning Troubleshooting Failure Analysis Project Management Strategic Planning Business Relationship Management Thought Leadership Capex Programme Leadership Partner Relationship Management Financial Management Process Transformation Budget Management Communications Strategy Business Systems Implementation Staff Mentoring Turnaround Specialist Driving Revenue Cost Reduction Initiatives Strategic Business Planning Client Relationship Management Budget Control Budget Forecasting Prince2 Msp Qualified Culture Change Failure Identification Cost Reduction Training And Development Managerial Finance Budgets Telecommunications Partner Management Crm Director Strategic Partnership Development Performance Management Programme Risk Mitigation Pmo Technology Transformation Change Management Digital Transformation Agile Software Development Lifecycle Business And Technology Roadmap Target Operating Model Service Integration And Management Commercial Contract Negotiation

Jay Miles Education Details

Frequently Asked Questions about Jay Miles

What company does Jay Miles work for?

Jay Miles works for Milestones Solutions Ltd

What is Jay Miles's role at the current company?

Jay Miles's current role is Founder and Director.

What is Jay Miles's email address?

Jay Miles's email address is jay.miles@cw.com

What schools did Jay Miles attend?

Jay Miles attended Bournemouth University.

What skills is Jay Miles known for?

Jay Miles has skills like Leadership, Project Portfolio Management, Program Management, Stakeholder Management, Programme Delivery, Managed Services, Service Delivery, Project Delivery, Business Process, Strategic Communications, Outsourcing, Business Transformation.

Who are Jay Miles's colleagues?

Jay Miles's colleagues are Ann De Groot, Milestone Solutions, Jack O’brien, Rebecca Lynch - Nrf Cert Rp, Denis Ahern, Will Wilmot, Lewis Mcdonnell.

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