Jay Miles Email & Phone Number

Surrey

Set up the company to leverage multi-sector expertise and provide consultancy services across programme and portfolio management and PMO to multinational private and public sector clients. Post Office Limited 2017 – 2019Contracted to lead large scale time-critical transformation and change programmes across business operations and technology from concept to handover. Directed cross-functional multi-business function teams of up to 20 personnel, outsourced service partners and stakeholders up to Group Executive level. Accountable for programme strategy, planning, resource allocation, £MM budgets, cost management and governance, control, risk and performance management frameworks. Managed relationships and commercial contracts with Gold Partners such as ATOS, Computacenter, Verizon, Fujitsu and Accenture.Secured consecutive contracts with Post Office Limited.Programmes delivered included:£MM IT digital services transformation. Planned, led and executed a three-phased programme to exit existing outsourced ATOS Service Integration and Management (SIAM) model. Transferred 34 service desk, support and supply chain service lines from incumbent supplier to in-house personnel and new technology solutions.Led programme of Agile software development and operational delivery of Digital Service Desk based on ServiceNow, including a web portal and Android and iOS mobile applications, established people capability and achieved significant improvements in service delivery, customer experience, problem resolution and cost reduction.Complete IT infrastructure and network change programme across 11,500 Post Office Branches, consolidation to one strategic supplier and upgrade of ISDN to ADSL / VSAT solutions across 1,700 branches in a variety of challenging and remote locations.

Smale House, London

Customer-oriented programme manager, executing private and public sector £multi-million programmes with budgetary responsibility in tens of million pounds.+ MINISTRY OF JUSTICE +• Led innovative large-scale public-sector programme. Skilfully managed frequent change. Fast-tracked delivery and met multiple contractual milestones ahead of schedule.• Agreed sign-off of gated governance documentation, securing significant revenue return.• Developed and managed mutually beneficial senior stakeholder relationships at board and senior management level; collaborated with Senior Commercial Manager to track and map programme to strategic business development.• Coached large teams to meet and exceed personal development plan goals. Analysed and mapped skills to programme specification, meeting milestones and customer targets.+ BARCLAYS BANK +• Selected to head series of complex programmes for top-priority banking client, across 1450 branch sites. Accountable for £40M budget, with Capex reduction of £8M.+ TRINITY MIRROR +• Transformed poor-performing relationship with this high-value customer. Undertook full ownership for 21 separate and significant technology deliverables across the UK in seven weeks.• Generated significant revenue through enhancing customer confidence in programme management ability.

Smale House, 114 Great Suffolk Street, Borough, London Se1 0Sl

Coached and mentored a team of 12; delivered significant improvements in team performance with over 90% of team delivering programmes and projects outside of initial skills-set and comfort zone, inclusive of customer projects for top 10 client list members.

• Directed global product development for all non UK product deliverables, managed 5 global project managers and owned budgets of >£10M.• Identified, shaped, and led transformation of multiple business areas.• Pioneered product delivery into India, Europe and Asia Pacific.

• Internally headhunted to transform programme from grass-roots level and deliver global products across the multi-service platform.• Launched end-to-end commercial and technical solutions to achieve global product reach and international market presence.

• Reduced delivery speed of Wholesale Access Delivery project from an estimated six week timeframe to operation readiness testing in six days. • Catapulted turnaround of business-critical projects to rescue two major client contracts. Re-established client relationships at executive level and managed deep project transformation across the whole programme. • Directed knife-edge recovery of Police National Network2 (PNN2) government contract to immediate programme delivery. Transformed client relationships to restore trust and leverage contract extension for delivery of PNN3.

• Delivered significant added value to Voice and ISP business platforms and improved quantity and quality of status reports across all projects.• Led closure of high profile London site and oversaw redundancy of staff and relocation of technology.

• Rolled out governance and delivery assurance across multi-platforms for all programmes throughout the business.• Presented reports on all top programmes and projects to the senior management team, enabling business-critical decisions, priority calls and development of future planning strategies.• Conceived and implemented operating models, and consolidated all programmes to deliver to consistent standards across a rolling stock of >200 internal and external programmes and projects at any one time.