• The Program Management Office (PMO) drives high-impact, high-visibility projects that align with the strategic goals and culture of Cisco's Global CX Centers leaders and stakeholders.

• Led team of Stakeholder Engagement Managers and Project Managers for internal customer relationship management and commerce services.

• Chief of Staff for Cisco’s Premium Support US organization during a period of 20% growth in the service.• Responsible for incubating and leading organization’s initiatives and Global strategic messaging.

• Led High Touch Technical Support team for Fortune 50 Global Enterprise and SP Customers with Cisco Systems Data Center Technologies installed.• Technologies include: UCS B-Series and C-Series Servers; Nexus Data Center Switches; and MDS Multilayer Fabric Switches and Directors.

• Allscripts MyWay is a Revenue Cycle Management and Electronic Health Record (EHR) SaaS hosted and On Premise Server based ambulatory medicine solution.• Led Application and Technical teams, based in US and India, supporting customers in Eastern half of US

• Allscripts MyWay is a Revenue Cycle Management and Electronic Health Record (EHR) SaaS hosted and On Premise Server based ambulatory medicine solution.• Established an autonomous Allscripts MyWay HL7 Interface Support team that reduced a backlog of solution HL7 interface cases by 88% and average age of backlog by 73% in two months.• Coordinating technical support relationship with Allscripts MyWay Reseller Channel Partners across the United States, including: Solution Hosting… Show more • Allscripts MyWay is a Revenue Cycle Management and Electronic Health Record (EHR) SaaS hosted and On Premise Server based ambulatory medicine solution.• Established an autonomous Allscripts MyWay HL7 Interface Support team that reduced a backlog of solution HL7 interface cases by 88% and average age of backlog by 73% in two months.• Coordinating technical support relationship with Allscripts MyWay Reseller Channel Partners across the United States, including: Solution Hosting Partners, Business Process Services Partners, and Healthcare IT Referral Partners. Show less

• Technical support team for Allscripts Professional EHR ambulatory medicine solution server environments and devices.• Led Allscripts Ambulatory Technical Support preparedness effort for Allscripts Pune, India Technical Support Assessment Center - December 2010. Indian-based Recruitment Process Outsourcing (RPO) calibration interviews and preparing structured technical interviews for candidates.

• Developed a Technical Support team responsible for supporting third party Healthcare IT integrations of Allscripts Electronic Health Record (EHR) and Practice Management solutions• Connected Community: Intuit Health Patient Portal and PatientLink• Communications: GFI FAXmaker, Open Text Captaris FaxPress, and Eskers VSI-FAX• Medical Device Integrations: Midmark and Welch Allyn • Application Integration: Allscripts Remote (Apple iPhone/iPad, Google Android… Show more • Developed a Technical Support team responsible for supporting third party Healthcare IT integrations of Allscripts Electronic Health Record (EHR) and Practice Management solutions• Connected Community: Intuit Health Patient Portal and PatientLink• Communications: GFI FAXmaker, Open Text Captaris FaxPress, and Eskers VSI-FAX• Medical Device Integrations: Midmark and Welch Allyn • Application Integration: Allscripts Remote (Apple iPhone/iPad, Google Android, and Blackberry); Topaz Signature Pad• Scanning solutions: Fujitsu and Innovative Card Scanning Show less

• Misys Tiger revenue cycle management software and Misys EMR electronic healthcare record (EHR) application support for 550 clients.• Customer Support Services representative to electronic healthcare record Product Lifecycle Management (PLM) team.• George Group based Lean Six Sigma Green Belt certification