Service Delivery Manager
Managed a team of IT support specialists to provide IT support to over 800 users in the company.Created and maintained a web app for managing the onboarding and offboarding process, using HTML, CSS, and JavaScript.Wrote 50+ articles to document processes, both for the internal IT team and the general user base.Successfully managed the switch from SolarWinds Service Desk to FreshService IT ticketing systems, including setting up the knowledge base, many request types, and automations.Collaborated with HR to streamline the employee onboarding and offboarding process for both IT and HR.Assisted with the successful acquisition of a new dealership, including transitioning their computer hardware, phone system, and many other existing systems.