Miles Skalman Email & Phone Number

New York, Ny, Us

New York, New York, United States

• Lead groups of up to 50 participants on tours of major NYC landmarks like Central Park, Times Square and the 9/11 Memorial• Coordinate airport transfer arrangements for au pairs departing to meet their host families from LGA, JFK and EWR

Irvine, California / New York, New York

• Devise and teach an original ESL curriculum for Japanese students aged 10-17 with varying levels of English proficiency• Guide and chaperone students and group leaders on tours of Los Angeles, Orange County and NYC landmarks• Coordinate transportation arrival and pickup times with coach drivers and ensured strict adherence to the travel itinerary

New York City Metropolitan Area

• Administered metro cards, excursion itineraries, meal money and venue tickets for student groups going on tours of the New York City metropolitan area• Provided immersive English classes to students from Albania, Brazil, France, Taiwan, Japan, Russia, Turkey, China, Poland, Spain, Mexico, Italy, and Israel• Led tours of famous Southern California and New York City landmarks for students and chaperones while based at UCLA, Fordham and St. Peter's (NJ)

New York, New York, United States

• Taught Fluency Development, Skills Workshop, Grammar, and Skills Focus classes to adult ESL learners from a multitude of countries both online and in person using Google Meet and a variety of textbooks

New York, New York, United States

• Taught a High Advanced English course to 25 adult students using Cambridge andPearson/Longman curriculum

New York, New York, United States

• Taught Level 1, 2, and 3 English to over 40 adult students from South Korea, China, Taiwan, Japan, the Philippines, and Pakistan using Pearson curriculum both online and in-person• Received high marks on class observations from Academic Coordinator

Shanghai Suburb, China

• Taught English, Geography, Art, and Science to 30 first grade students of varying English language abilities• Used curriculum derived from Common Core standards, texts published by Pearson and National Geographic, and ClassDojo for classroom management

Shenzhen, Guangdong, China

• Provided Oral English lessons to six Grade 1 classes and five Grade 7 classes with 25+ students per classroom• Instructed students based on the Shenzhen public school English curriculum combined with materials from the wider education community

Beijing City, China

• Taught an original curriculum to both Chinese and international students from Indonesia, South Korea, Thailand, Kazakhstan, and Congo• Prepared nine international students for university by teaching interview techniques and best practices on admissions essays

Los Angeles, California

• Proctored the IELTS examination for international students seeking to prove academic or general training competency in the English language

North Hollywood, California

• Generated seven financial reports as part of upper management’s effort to detail the company’s credit card purchases, Net 30s, and reimbursements from 2013 to 2015• Assigned specific vendors to over 5200 uncategorized items in the Point-of-Rental system• Updated the rug and artwork sections of the company website catalogue by cropping photos, adding measurements, and providing descriptions of over 80 items in WordPress

Icheon, Gyeonggi-Do, Korea

• Mentored over 80 elementary and middle school students per term on their speaking, writing, reading, and listening skills and administered all related textbooks• Worked closely with a team of two other foreign teachers and seven Korean teachers to share and develop best practices for educating young learners in an ESL environment• Created on-boarding documentation for new foreign teachers detailing daily workflow such as writing student reports and intranet navigation• Taught up to six lessons per day while marking textbooks, printing homework, uploading grades, administering phone tests to students, and writing student reports

Glendale, California

• Assumed the ownership of all product alerts from Engineering and DBA teams after demonstrating consistent reliability with troubleshooting after only three months on the job• Synchronized the population numbers of over 200 clients by comparing Excel spreadsheets and database information• Owned all geo-layer and opt-in portal update requests after displaying acute awareness and aptitude for handling sensitive product data• Participated in a 24 hour shift rotation to monitor the law enforcement notification systems used during the Boston Marathon terrorist attack• Monitored the performance and health of IVRs connected with Everbridge Aware and MNIV technology

El Segundo, California

• Enhanced the position’s responsibilities over 70% starting from basic desk-side support to full Level I troubleshooting of production alerts• Received special assignments from management to write detailed background, impact, and root cause documentation on system alarms• Absorbed the ownership of all production alerts from developers and external contractors after registering a proven history of responsiveness and spot-on escalation• Trained six NOC team members on working within established SLAs between other departments in the business• Provided Level I support to a call center of over 150 employees using Thin Client and cloud-based contact center technology• Recognized by management and senior leadership for having great aptitude towards working independently during after-hours shifts• Earned the responsibility of Level I monitoring and Linux troubleshooting of Apache Tomcat servers that powered customer-facing and product websites

Torrance, California

• Supervised the technology infrastructure of a call center, timeshare transfer company, and credit card processing business totaling 350 employees• Administered over 300 Google Docs accounts and worked directly with Google Apps support on a weekly basis• Handled the organization of the ShoreTel VOIP phone system for a business generating the majority of their revenue from inbound calls

Las Vegas, Nevada

• Served as the first point of contact for a 300 employee department thus eliminating the need for on campus IT support• Inventoried all assets which enabled the department to make accurate financial reports and have an organized record of vehicles, construction equipment, computers, and machinery• Digitized employee building access credentials which allowed the department to increase overall campus security

San Diego, California

• Conducted computer repairs, phone support, basic vendor management, and student account support with a team of 10 student technicians • Assisted new freshman students with their technology needs prior to the Fall 2008 semester during move-in week• Recognized by supervisors and colleagues for exceptional customer service and follow-through

Bachelor'S Degree, History

Dean's Honor List • Fall 2009 • Spring 2010 • Fall 2010 • Spring 2011

History

Dean's List • Fall 2007 • Spring 2009