Active Trading Stock BrokerEducation and Support

I work on the operations team for Blizzard Esports. This past year I've been responsible for managing talent, contracts, and vendor partners managing accounts and relationships. This is all in support of running world class Esports events for all of Blizzard's Franchises.

Contact center manager on duty responsible for live operations of up to one thousand agents and one million concurrent online users. Provided leadership of our floor supervisor team. Started our Austin, Tx customer service site with initial launch teamManaged cross-functional teams including Account Administration, Specialist Teams, Account and Technical Support, and In-game Services. Identified and drove improvements to our service model, specifically with internal referral… Show more Contact center manager on duty responsible for live operations of up to one thousand agents and one million concurrent online users. Provided leadership of our floor supervisor team. Started our Austin, Tx customer service site with initial launch teamManaged cross-functional teams including Account Administration, Specialist Teams, Account and Technical Support, and In-game Services. Identified and drove improvements to our service model, specifically with internal referral processesHelped develop our hiring curriculum for management and front line staff.Regularly communicated progress toward key performance indicators and development of employee growth plans.Previous PositionsJun 17: Associate Operations Manager EsportsSep 11: Team Manager Customer ServicesMar 10: Accounts and Billing Lead Mar 08: Senior Team Lead Dec 07: Account Administration Lead Aug 06: Senior Customer Service RepresentativeFeb 06: Customer Service Representative Show less

Technical Support and troubleshooting for PepsiCo Vendors, fountain, bar equipment, and vending machines. Coordinated equipment sales and moves with PepsiCo Sales team. Dispatched PepsiCo Technicians for installation and service calls.

Lead Tester for two triple A titles. Selected for our multi-player and combat balance testing on the first 16 player Xbox Live GameCollaborated with production on setting objectives and timelines to complete titles on time.

Promoted to handle our largest National Retail account.Traveled for direct relationship building with our distant retailers.Producing sales reports and managing custom seasonal promotions. Resolving invoicing issues, product returns, and shipping errors. Providing product knowledge, service, direct sales.