Militza Ramirez Email & Phone Number

United States

Albany, New York Area

Tampa, Florida

Clearwater, FL

Investigate claims against insurance for Personal Injury Protection. Provide excellent customer service to internal and external clients. Skip trace to locate individuals attempting to qualify for coverage. Prepare claim associated communications to Insured’s and Counsel. Attempt to reach an amicable resolution to coverage issues, out-of-court settlements.

Clearwater, FL

Investigate claims against insurance for Personal Injury Protection. Provide excellent customer service to internal and external clients. Skip trace to locate individuals attempting to qualify for coverage. Prepare claim associated communications to Insured’s and Counsel. Attempt to reach an amicable resolution to coverage issues, out-of-court settlements.

Clearwater, FL

PIP Litigation Dept, respond to pre suit demands

Responsible for maintaining a full pending including high exposure, serious injury, Florida demands, New York law suits and special investigation files for the following states Florida, California, Nevada, Arizona, Georgia, Maryland, Washington, Oregon, Missouri. Wisconsin, Minnesota, Illinois, Colorado, Iowa, Indiana, Louisiana, Tennessee, Mississippi.

Management of Powertrak (bill review software) and Alchemy (imaging software) integration with specific duties involving security authorities, customized data tracking and analysis of data for weekly and monthly reporting to executive management. Additional aspects of the position entailed the development of a training program to ensure utilization of.

Complete file management involving payments for repairs, estimates, appraisals, rentals and subrogation, assignment of new losses and quality assurance of files set for closure. Additional skills developed in this position involved preparation of files for subrogation and direct negotiations of repair estimates.

Reconciliation of manual check registry, distribution and tracking of manual checks for claim office and field adjusters. Preparation of monthly reports to accounting department and company Vice President. Processed provider tax ID information within DRC system

Issued PIP payments of medicals, lost wages, replacement services, death benefits, litigation fees/costs, and expenses incurred. Prepared and negotiated PIP logs with counsel. Created Excel spreadsheets and Power Point Presentations for corporate projects.

Issued PIP payments of medicals, lost wages, replacement services, death benefits, litigation fees/costs, & expenses incurred. Compiled appropriate documentation for appropriate disclosures to counsel, and prepared associated communications. Prepared and negotiated PIP logs with counsel. Trained all incoming ACRs and CRs on corporate procedures, claims.

Entry new loss reports and manual coverages within electronic claims system. Transcribed and interpreted Spanish recorded statements, monitored and maintained communications with Spanish speaking customers. Acted as sole handler of corporate glass claims. Trained all new CSRs with specific attention to operations procedures and Claims System.

General

Education record