Mike W. Email and Phone Number
Mike W. work email
- Valid
Mike W. personal email
Mike W. phone numbers
Experienced Apple IT Professional with a demonstrated history of working in multiple industries. Skilled in end user experience, macOS, iOS, hardware repair and web technologies. Strong information technology professional with a Bachelor of Fine Arts (BFA) focused in Digital Arts from The University of Texas at Austin. I'm a problem solver with excellent communication skills and I take pride in helping people of all skill levels.
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Global Macos Platform Lead And Austin Desktop Team LeadDrw Aug 2021 - PresentAustin, Texas, United States -
Desktop System EngineerDrw Oct 2017 - Sep 2021Austin, Texas Area
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Desktop System AdministratorDrw Oct 2017 - Aug 2021Austin, Texas
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Desktop System AdministratorRgm Advisors, Llc Sep 2013 - Oct 2017Austin, Texas AreaI'm responsible for the complete end-user experience company-wide, with a commitment to thoughtful, unobtrusive and complete solutions. From inexperienced users to the dev power-user, I take pride in helping people of all skill levels get the most out of their technology.I administer and maintain software systems such as Jamf Pro (Casper Suite), G Suite for Business, HipChat and many more to keep users as productive as possible.I manage hardware through its entire lifespan, from planning and purchasing, hardware maintenance and support, to repair and end-of-life disposal.
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Technical Service Provider SupportApple Oct 2010 - Sep 2013Austin, Texas AreaProvided front line support via live web-chat support and email for AppleCare certified technicians at AASP's and Apple Retail. With a focus on assisting field technicians with the repair of Apple Products, I drew technical information from groups such as AppleCare Engineering, Service Training and Documentation. I built and maintained many tools for TSPS, including websites, FileMaker Pro databases, wikis, etc.. I held the department Equipment Manager role for over 1 year, maintaining inventory of over 300 Computers and equipment, which included deployment, repair and maintenance. -
Lead GeniusApple Retail Oct 2007 - Oct 2010Austin, Texas AreaIn addition to regular Genius duties, responsible for the success of the Genius Team and the service business for Apple Retail. Responsible for the service metrics of the store and keeping them at or better than company goals. Provide coaching and feedback for the Geniuses, Family Room Specialists & Genius Admins. Create and maintain schedule for team of 18 individuals. Grew team headcount from 6 to 18. Provide frontline customer support at the Genius Bar, including hardware/software troubleshooting and diagnosis, as well as basic product troubleshooting.
Mike W. Education Details
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Digital Arts -
Fine/Studio Arts, General
Frequently Asked Questions about Mike W.
What company does Mike W. work for?
Mike W. works for Drw
What is Mike W.'s role at the current company?
Mike W.'s current role is Global macOS Platform Lead and Austin Desktop Team Lead.
What is Mike W.'s email address?
Mike W.'s email address is mw****@****drw.com
What is Mike W.'s direct phone number?
Mike W.'s direct phone number is +131254*****
What schools did Mike W. attend?
Mike W. attended The University Of Texas At Austin, The University Of Texas At Arlington.
Who are Mike W.'s colleagues?
Mike W.'s colleagues are Andy (Hao Yang) Lu, Paxton Hansburg, Ryan Childers, Mike Trees, Dmytro Nedzelskyy, Wang Hong (Bill), Rémi Jonathan Choquette.
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