Ignacio Millán Email & Phone Number

Las Palmas, Canary Islands, Spain

Canarias, España

The most important role is to ensure that the HR department is a key component of the company's strategy. Any issue related to the 1500 employees in the Canary Islands went through the Head of HR.* Responsible for the training, implementation, and compliance of the Collective Bargaining Agreement of the company.* Accountable for the compliance and implementation of all procedures in the areas of Personnel; Administration, Recruiting, Training and Development, Labor Relations, Employee Relations, and HR Compliance.*Alongside the team, providing support and service to the 1500 employees and advising, more directly, the 10 Department Heads and its 15 managers. Very active role in interdepartmental meetings and events due to my strong communication skills.*Analysis and implementation of measures in personnel ratios, primarily focusing on turnover, absenteeism, time management cost related, non-compliance with schedules, personnel cost, etc.🎯 ACHIEVEMENTS* Reduced personnel costs by 70% by closely monitoring non-working hour costs and creating ad-hoc reporting.* Improved promotion success rate from 50% to 80% by promoting internal promotion through the creation of a talent map and fostering alliances with educational institutions to double the number of students in Dual Vocational Training Programs, being awarded as the best Dual Vocational Training company in the Canary Islands in 2023.* Reduced personnel turnover rate in the Las Palmas province from 18% in 2022 to 7% in 2023.

Canary Islands

* Responsible for ensuring compliance and implementation of processes in the departments of IT, accounting and finance, customs, and controlling. Additionally, also responsible for those processes within the Personnel department mentioned above.* Alongside the team, providing support and service to the 1400 employees and directly advising the 10 Department Heads and its 15 managers in personnel management, customs, inventory management, and technical and IT support.🎯 ACHIEVEMENTS* Achieved the best Delegation in Spain in terms of invoice payment days after implementing tracking measures and resolving internal barriers with Lidl International.* Designated as the testing Delegation for all system implementations and initiator of new work areas.* Developed a new quarterly inventory results report that contributed to better management of merchandise and logistics departments by identifying administrative errors and forecasting inventory improvements, resulting in the Canary Islands having the best inventory management in Spain.* Became the leading Delegation in the number of Dual Vocational Training students, doubling the Spanish average, thereby generating future leaders for the company and reducing turnover.

Madrid

* Responsible for managing 4 stores and their 70 employees, with an annual turnover of 28 million euros.* Financial and performance management: Weekly analysis of productivity, food wastage, inventory, etc.Forecasting sales and personnel needs to achieve objectives.* Comprehensive personnel management: Recruitment, training, development, and supervision of the store team.* Regular evaluations of the store team to measure their personal development.🎯 ACHIEVEMENTS* Successfully managed the opening of 2 new stores and the refurbishment of 2 others, resulting in a double-digit sales increase and stable teams with internal promotions to managerial positions.* Designated as the testing person in Spain for the implementation of the real-time merchandise control app.* Implemented a weekly tracking system for the success of new hires and future internal promotions, achieving a turnover rate of 1 percent.* Notable improvements in store productivity by 9%, reducing replenishment time to zero in already open to public time stores and minimizing weekly supplies per sale and warehouse capacity.

Canary Islands

* Assisting the General Management in achieving the objectives of the sales team.* Leading the strategic development of the sales department including drafting the commercial business plans.* Supervising the logistics department for all the Canary Islands, completing the customer satisfaction cycle after the sale.* Negotiating with suppliers and opening up new markets such as Equatorial Guinea (€1.5M).* Achieving annual sales of €11M through the acquisition of key accounts such as Kinross Africa, Oryx Ibérica, Japan Tobacco International, and Emalsa.* Play an active frontline role in key negotiations for all Key Account customers.

Miami

* Providing support to the General Managers of hotels in the Americas to boost online sales.* Collaborating with agencies and the e-commerce team to create, re-brand, enhance, and update hotel websites in terms of technical, functional, and usability aspects (SSL certificates, multimedia).* Working alongside the Director of E-commerce on the media plan (SEM), promotions to generate more traffic and increase sales on hotel websites. Hotel sales resulted in an 18% increase in revenue.* Optimizing the 14 hotel websites for natural search engines (SEO). Creating and analyzing reporting using tools such as Omniture, Google Analytics, and ROI.

Miami

* Supervised Samsung Electronics' worldwide creative strategy guidelines, adapting them for Latin America/Caribbean while creating new campaigns for the local client and providing support to 12 account executives on ongoing projects throughout Latin America.* Coordinated Samsung's tours in Guatemala and Ecuador, with an average of 65,000 attendees in one week.* Successfully implemented the "Perfect Couple" mobile phone campaign, resulting in approximately a 110% increase in sales.* The client increased the pan-regional media buying budget to 2.3 million USD as their market share and sales grew considerably due to Draft FCB's campaigns from the previous year.* In 2003, Samsung replaced Sony in the region, reaching the second position in the electronics segment.* Assisted the Regional Media Director in developing, presenting, and implementing regional media campaigns for SCJohnson, Parker, Sharpie, Waterman, and Colorific based on strategic research and demographic analysis.* Played a vital role in acquiring Sanford, a $12 million account for Latin America.* Supported local Draft FCB agencies in developing media strategies to meet the client's communication objectives and expectations.

Master Of Business Administration (M.B.A.), Betta Gamma Sigma Honors

Activities and Societies: Equipo de fútbol, Representate de estudiantes del MIB

Degree In Marketing Specialization, Marketing

Licenciado En Administracion Y Direccion De Empresas

Activities and Societies: Equipo de fútbol (subcampeones de España)

Education record