Millar Morgan Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

• Spearheaded the merger of Billing and Customer Success Departments to create new Quality Assurance Department.
• Led comprehensive Bill vs. Pay Audit across 853 clinicians and 22 medical facilities, while proactively analyzing $50M of incoming revenue.
• Recouped $2M in outstanding revenue in first 6 months as a result.
• Facilitated ongoing interdepartmental and client communication with up to 27 people internally & externally daily to resolve billing discrepancies and prevent further incidents.
• Established Standard Operating Procedures (SOPs) to ensure improved accuracy for essential functions, including timesheet verification and client billing adjustments. Select Achievements
• Awarded company-wide debut MVP – Impact Award, recognizing outstanding contributions across crucial financial audits.Skills: Data Analysis | Cross-Functional Collaboration | Adaptability | Team Building | Management |.

Dallas, Texas, United States

• Co-founded Success Team in response to organizational restructuring, maintaining service continuity for 1,007 active assignment clinicians.
• Managed 4-person team providing operational oversight to ensure customer satisfaction.
• Generated additional $150K per 8 weeks and retained 94 clinicians in timeframe via revitalized outreach protocols.Select Achievements:
• Identified and prevented potential $18M penalty within California labor law addendum by ensuring timely clinician payouts.Skills: Emotional Intelligence | Project Management | Analytics | Relationship Building |.

Columbus, Ohio, United States

• Effectively utilized full sales cycle to hit revenue milestones ahead of new agent ramp up schedule.
• Led corporate channel in attempted and completed sales call visits, growing individual book of business to over 120 Policies-in-Force (PIF).
• Named Director of Onboarding for Columbus office, developed first onboarding program for new agents.Select Achievements:
• Selected as 1 of 8, (from over 500 agents), to launch Goosehead’s Midwest corporate expansion office.Skills: Cross Selling | Sales Strategy | Solution Seeker | Business | Business Development

San Diego, California, United States

• Employed interdepartmental communication daily to update information for first two volumes of terms and conditions contracts between company and its clients
• Managed project for the international division's production of Vol. 3 of terms and conditions from scratch
• Assisted IT department's complete database overhaul to new medium through use of Tableau and Salesforce.com
• Co-authored and presented Intern Capstone Project titled, “The Bridge,” providing new clients a visual walk-through of what to expect when signing with Vistage

Lafayette, Indiana

• Facilitated local, live broadcast for 34 home games, including equipment set-up, camera operation, editing and on-air commentary
• Achieved 450% increase in viewers/listeners from previous season via managing team's social media accounts
• Supervised utilization of cameras, parabolic microphones, switcher and audio boards

West Lafayette, Indiana, United States

• First student to produce a pregame show for Purdue Athletics in school history
• Functioned as events coordinator between school of communications and athletic department for entire production in Mackey Arena
• Recruited, managed, and oversaw student production team on floor directing, camera operation, switcher and audio board utilization

West Lafayette, Indiana

• First student in school history with full athletic facility access through a production medium with no school affiliation
• Conducted original interviews with players and coaches postgame in locker rooms, including head coach Jeff Brohm, Bengals linebacker Markus Bailey and projected 1st round pick Rondale Moore
• Utilized WordPress and Adobe Premiere Pro in order to assemble content in simple, entertaining format for consumers

West Lafayette, Indiana

• Presided over hearings for the fraternity’s Gamma Lambda chapter for members that violated its bylaws.
• Collaborated with executive board members to determine just sanctions for violations of the fraternity’s bylaws.
• Drafted official decisions and opinions on behalf of the executive board for the given sanctions

Greater Atlanta Area

Greater Atlanta Area