Darrell M. Email and Phone Number
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Darrell M. is a Project Management | North America Operations Director | Enterprise Services Account Management | Managed & Professional Services | Operational Excellence & Team Leadership at BASX. He possess expertise in it strategy, os x, information technology, itil service strategy, it operations management and 45 more skills.
Basx
View- Website:
- basxsolutions.com
- Employees:
- 67
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Project ManagerBasx Oct 2024 - PresentRedmond, Oregon, United StatesManaging our HVAC Solutions project initiatives, fulfillment objectives, and the delivery expectations of our customers.
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Director, Na Operations | Gm - Canada Operations | Account Manager - Enterprise Managed ServicesCybercsi, Inc. Nov 2004 - Mar 2024Santa Clara, CaI led a dynamic team across North America, overseeing operations that included 5 managers and over 80 personnel. My role included various operational responsibilities, from managing multi-million dollar operations to ensuring the highest standards in service delivery and client engagement. My strategic approach to service delivery optimization and client engagement significantly elevated service revenue from $2M to over $10M annually. I was instrumental in administering comprehensive hardware lifecycle services, leading a strong service operations center that offered L1-L3 support, SQA operations, AV, and mobility device support. My negotiation skills were crucial in managing contracts such as MSAs, VSAs, and SOWs, thereby enhancing operational flexibility and compliance. I also led vendor and subcontractor management, governance model implementation, and the development of service fulfillment quality assurance processes. My leadership ensured the achievement of service level agreements exceeding 98%, the enhancement of customer engagement and satisfaction through persona modeling and service blueprint processes, and the effective management of resources and budgets up to $6M annually. -
Previous Work HistoryVarious Companies Jan 1994 - Oct 2011Various Locations➤ Service Delivery & Config Center Manager - Spherion @ Genentech, Inc. – 2002 to 2004➤ Sr. Customer Service Manager / Membership Services Manager - E2open, LLC – 2001 to 2002➤ Director Customer Service – Digital Integrity, Inc. – 2000 to 2001➤ NA Service Desk / Help Desk Operations Manager – Acer America Corporation – 1994 to 2000
Darrell M. Skills
Frequently Asked Questions about Darrell M.
What company does Darrell M. work for?
Darrell M. works for Basx
What is Darrell M.'s role at the current company?
Darrell M.'s current role is Project Management | North America Operations Director | Enterprise Services Account Management | Managed & Professional Services | Operational Excellence & Team Leadership.
What is Darrell M.'s email address?
Darrell M.'s email address is dm****@****csi.com
What is Darrell M.'s direct phone number?
Darrell M.'s direct phone number is +140872*****
What skills is Darrell M. known for?
Darrell M. has skills like It Strategy, Os X, Information Technology, Itil Service Strategy, It Operations Management, Help Desk Support, Sdlc, Citrix, Active Directory, Technical Training, Technical Analysis, Account Management.
Who are Darrell M.'s colleagues?
Darrell M.'s colleagues are Kelly Faulkner, Alexandru Marin-Serghie, Josh Davids, Keith G., Tim Stout, Andrew Hoffman, Tyler Rowley.
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Darrell Greer M.Ed.
It Manager With Over 20 Years Of Experience In The Information Technology Field.Greater Phoenix Area3phoenixcollege.edu, mainex1.asu.edu, sprouts.com -
1nvcc.edu -
1pixacore.com -
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