Derrick Miller Email & Phone Number

Atlanta, Georgia, United States

Providing CRD support for Invesco

United States

Providing Business analysis and IT support for Equity Trading Primarily supporting Charles River Management System (CRD) Bloomberg, Portware

United States

Primary support for Investment Trading for Fixed Income and Equity Teams. Responsible for machine upgrading and patching. Troubleshooting and resolving day to day hardware, software and workflow issues for Investment Trader working in office and remotely.

United States

• Site lead for Windows Work Place project. Responsible for building and deploying over 100 computers with Windows 7 and MS Office 2010
• Creating training lessons for computer user on using and understanding new features of Windows 7 and MS Office 2010
• Responsible for creating and maintaining computer hardware inventory database to keep accurate track of assets.

• Implement IT training at bi-weekly orientation for 50+ new hires to give enhanced understanding of system log in and password compliance and reduce password calls to the help desk by 10%.
• Setup onsite supply locations for desktop support team resulting in reduction of time required to reach end user location and increase response time by 20 minutes
• Revise workflows and SOPs to improve support at Help Desk level
• Modify Help Desk script to give Help Desk Analyst more… Show more
• Modify Help Desk script to give Help Desk Analyst more control of the “flow” of a trouble call to ensure accurate information is entered into TrackIt and Remedy software Show less

• Implemented Mac OS 10 to computer users, including installing and training 60 newsroom employees on new operating system
• Launched and lead introduction of new Advertising presentation program (Immediate) including software testing, install and training for users.
• Spearheaded employee training program to help current and new employees’ gain better understanding on using computer network in order to maximize productivity.
• Trained 155 employees to use Windows 2000, XP operating… Show more
• Trained 155 employees to use Windows 2000, XP operating systems, Microsoft Office products, Mac OS9 and OSX, and Outlook email. Show less

Intern position. Responsible for assisting advertising sales reps. Sold newspaper ad space also collected payments and assisted in ad design.

A.S., Computer Information Systems

B.S., Business Administration

B.S, Broadcast Journalism

Activities and Societies: Worked campus radio station, produced tv show for class project did minor television camera work.