Oversaw the residential Home Battery Rewards Program with Hawaiian ElectricWorked closely with Hawaiian Electric to reach enrollment and energy reduction goalsCoordinated with 6 solar installation partners to market, sign up and enroll customers into the Home Battery Rewards ProgramIncreased enrollments from 300 to over 1,200 customers within 1 year to include over 20 Megawatts of capacity in the Home Battery Rewards Program across 3 grid servicesWorked with the Customer Experience team to resolve customer escalations, questions and inquiriesCollaborated with the Product team to improve Swell’s internal customer relationship management tool Teamed up with the Data Science team to review customer performance and investigate any concerns around system performancePartnered with the Project Development team to identify and onboard new solar installation partners into the Home Battery Rewards ProgramCreated Standard Operating Procedure documents around new and improved processes for the Home Battery Rewards programCoordinated an enrollment offer that allowed more that $2,000,000 of upfront payments to be delivered to homeowners located on Oahu

Oversee the Operations Department including the Project Management, Design, Installation and Service teams with an annual revenue goal of $6 million and 11 employees.Accountable for the execution and timely completion of all projectsResponsible for service and growing the service and uninstall / reinstall businessCreate, develop, and maintain processes to reduce the average projects life cycle while maintaining quality expectationsHandle project issues and customer concerns in all operational and quality control areasDrive production to efficiency levels set by budget and revenue goalsDevelops, identifies, and maintains strong relationships with vendors; negotiate vendor contractsAccurately utilizes the CRM system and establish reporting practices to hold team accountable and measure department successManages Safety records and Safety compliance of all staff membersOversee company inventory and ordering processEngineering Management/Design Control and quality control of designs

Work closely with Evergy to ensure that the Demand Response Residential and Small Business program is effective and meets energy reduction goals.Manage the Residential Thermostat Demand Response programs with an annual revenue of $3+ million and 5 employees.Oversee budget and forecasting to ensure program is meeting financial earnings and goals. Performs analysis to continually improve program delivery.Tracks program data to ensure accurate and timely reporting to internal as well as external stakeholders.Responsible for creating and documenting procedures within the program. Design program strategies to achieve yearly program goals. Previously managed the Commercial & Industrial Demand Response Program from 2017 – 2020.Increased the Business Demand Response Program’s Realization Rate over 4 seasons which directly impacts earnings opportunities for Evergy.Oversee Safety and Fleet responsibilities within the Kansas City office.

Responsible for day-to-day management of the worksite, ensuring the physical space, resources and procedures meet the demands of the workforce.Works closely with Facilities management in the planning and design of the office, as well as maintenance of equipment, food orders and travel coordination. Manages local vendor relationships and will assist various departments in ensuring collaboration to meet the needs of the growing office. Designs and develops policies relevant to the KC facilities department.Oversees coordination of building space, seating plan and office expansion.Improves systems and efficiencies within KC office space.Achieves a safe working environment for staff and visitors in the KC office.Manages vendor relationships including cleaning, food, office supplies, shipping and maintenance needs.Works with the Director of Corporate Services to develop deeper relationships with existing and potential vendors with a goal to improve timeliness, quality and reduce costs.Ensures positive, productive relationships with community partners including KCADC, KC Chamber and local business development organizations.

Oversee Corporate and People Services in the Kansas City locationSupported launch and build-out of the Kansas City facility including serving as the local liaison supporting various responsibilitiesDevelop and continue vendor relationships across many functionsServe as local Corporate Services representative supporting office moves, facilities issues, office branding and equipment needsOversee People Services including employee relations, performance development and plans, new employee orientation and human resources dutiesOrganize internal and external employee eventsServe as community representative in business organizations including Greater Kansas City Chamber of Commerce and Kansas City Area Development CouncilAssisted with initial recruiting efforts at the launch of the Kansas City office

Recruit and staff for all open positions within the companyHandle the process of onboarding new candiatesOversee campus recruiting efforts for the Merchandiser In Training Program Create job descriptions for newly created positions and update existing ones

Human Resources Representative for 150+ employeesHandle all functions of the Human Resources DepartmentAssist employees with inquiries involving benefits and general questionsHandle all employee relations within the organization to include investigations and employee complaints Assist with Payroll with weekly timecards, garnishments and paychecksWork with temp agencies to fill staffing needsHandle all security aspects of the plant to include giving and taking away entry accessHandle all recruiting for open positions and process all potential hires into full time employeesHandle new hire orientation and onboarding for new hiresTemporarily handle Safety Manager duties including Work Comp issues, uniform ordering and OSHA complaints.

Review and approve disciplinary recommendations from Supervisors and Managers that address attendance violations, performance standards and violations of company policies.Perform internal investigations involving employees who utilize the Open Door process. This includes handling initial compliant, interviewing all parties involved, gathering facts about the compliant through research, provide recommendations based on findings of the investigation and assist with required final actions.Create and assist with roll out of new and updated policies to the Management team and general employees. This would include a new attendance policy, a new corrective action policy and other new Corporate policies that require administration. Partner with the Recruiting Department to determine appropriate headcount for each department, assist with eligibility for internal transfers and provide compensation amounts for new hires and internal transfers. Complete internal and external audits based on company requirements. Internal audits include audits performed by the Corporate Audit team, pay compensation audits, job code audits, safety audits and desk file audits. External audits include a FCC audit of the Public Inspection File that includes the Affirmative Action Plan. Handle all PeopleSoft functions for entire division. This includes entering all information into PeopleSoft and running queries based on required reports. Also write queries to gather appropriate information as requested.

PeopleSoft administration includes entering new employee information, job changes, transfers, separations as well as running queries to gather dataAssisted employees by providing benefits training classes and individual inquires about mid-year benefit changesActed as the payroll contact between Kansas City Division and CorporateAs a Learning Management System administrator set up online classes and ran various reports to gather information

Performed the initial pre-screening process for potential employees for full-time and temporary staff including performing phone interviews, setting up appointments and completing background checks. Began working for Time Warner Cable, Top Resources client, in October 2006 as a temporary contractor.

Performed a weekly new hire orientation and training sessionCompleted personnel files on all new employees including 7 year background checks and employment verificationsUniformed new employees and assisted current employees with uniform issues while staying within a monthly controlled budgetLicensed new security officers and renewed current officers' city licenses through various municipalities Responsible for job fair registration and recruitment of security officers at job fairs throughout Kansas City and the surrounding areasAssisted with interviews and placed new hires, Produced a monthly newsletter distributed to over 400 employeesCompleted a file audit on 400 files which required 100% compliance with all new policiesAssisted with day to day HR functions and special projects as assigned Covered all Human Resources Managers duties when absent