Frederick Miller Email and Phone Number

•Provided direct engagement with students, faculty, and other involved parties to develop a supportive action plan for students who are experiencing circumstances that are or may interfere with academic success•Managed a heavy caseload of students in collaboration with student services and academic partners with the end goal of creating a success plan by connecting students with appropriate services and resources•Provided direct support of students, as well as family members, and ensures students receive appropriate interventions, referrals, follow-up services and monitoring to maximize student success•Lead team of over 20 professional staff to address the needs of quarantine or isolation students across all campuses•Coordinated, developed, and maintained reporting across several student support bases including student case management, crisis funding request and accounts, and Pitchfork Pantry student resources•Identified, fostered, and promoted collaborative relationships with a wide variety of community agencies to provide pathways for student access and utilization•Served as a university mentor to students at high risk by providing guidance and navigation of university resources to support student retention •Conducted outreach presentations to university departments to educate faculty and staff regarding available university services•Maintained Title IX and Violence Against Women Act (VAWA) trainings and competencies•Served in various teams and committees, including Student Assistance Coordination Committee (SACC), Situational Response Team (SRT), Public Safety Assistance Committee (PSAC), COVID Response, and Committee for Campus Inclusion (CCI)•Worked closely and collaboratively with manager, chair, or director and university administrators to implement policies and practices in support of campus and university goals

•Advised on-campus and online educational studies and teacher certification programs maintaining consistent student loads of over 350 students•Assisted students enrolled in Maricopa-ASU Pathways Program (MAPP), MyPath2ASU, AGEC completion and other transfer programs/curriculums in aligning current and future coursework towards ASU-based degree programs•Coordinated the Secondary Education program at Arizona Western College in Yuma, AZ; cohort enrollment doubled and tripled year-over-year during tenure•“Cage Buster” Award for creating and implementation of a centralized, cross-team tracking system to streamline admissions and student management•Collaborated with faculty and staff across divisions to establish more efficient transfer credit guidelines and equivalencies•Facilitated cross-staff design team directly leading to initiatives to increase online student engagement and satisfaction•Lead new student and professional teacher preparation program orientations•Provided direct and effective guidance through applicable teacher pipeline pathways•Coordinated strategic enrollment planning and forecasting in compliance with university graduation guidelines and current Department of Education requirements•Provided training and consultation to units and teams in relation program and certification requirements•Worked closely and collaboratively with manager, chair, or director and university administrators to implement policies and practices in support of college, department, and university goals

•Lead EC admissions team in prospect to enrollment conversion rates across over 130 undergraduate, graduate, doctoral and certificate programs while maintaining student group of over 400 students.•Managed large volumes of inbound/outbound communication with prospective students and applicants•Provided superior customer service, specializing in complex student scenarios, while building rapport with prospective learners to best align their academic and professional goals with NAU Extended Campus offerings•Reviewed and coached students on transcripts credit evaluation, college transfer policies and program of study•Worked closely with faculty and academic departments to resolve complex student issues including explaining curriculum, enrollment processes and other program logistics.•Ensured effective maintenance of student files, confidential records and documentation while facilitating the completion of the application process•Created and implemented procedure and training documentation and systems to streamline and improve new employee training, efficiency and reporting based on requested and observed operational needs.•Acted as support and backup for other North Valley operations while actively participating and engaging in new and ongoing projects including academic events including certification testing, job fairs, etc.

•Provided superior customer service to both internal and external customers including receiving, disbursement, reporting and advising functions. •Researched and provided advising regarding student financial accounts. •Responsible for the coordination of daily activities and functions of the front office to ensure compliance and integrity of the Financial Services Office operations. •Responsible for accepting student payments and departmental deposits as well as disbursing student financial aid and refunds. •Created and maintained various digital systems to streamline and improve process tracking, accuracy and reporting based on requested and observed operational needs.

•Responsible for the coordination of daily activities and functions of the front office to ensure compliance and integrity of the Financial Services Office operations. •Provided superior customer service to both internal and external customers including receiving, disbursement, accounting and reporting functions as well as inquiry and problem resolution. •Researched and reconciled internal and vendor accounts and revenue streams. •Created and maintained various digital systems to streamline and improve process tracking, accuracy and reporting based on requested and observed operational needs. •Streamlined processes and improved efficiencies within the Document Imaging/Purchasing Card area to decrease overall turnaround time by over two weeks from receipt to importation to the UAccess Financials service.•Served as technical resource and support with area technologies and systems including the implementation of Kofax document imaging and management software.

•Managed teams of up to 25 team members during multi-million-dollar transition/transformation projects •Responsible for the implementation, functionality of deployment project work for all projects including new store openings, relocations, remodels, and standalone stores per designated budgetary guidelines•Completed project related tasks and maintained all budget and paperwork requirements during deployment projects.•Led functionality specific trainings for both Project Team specialists and retail store level employees to maximize understanding and utilization of demos to promote area business plans. •Experience included departmental transformations as well as Connected World and Pacific Sales remodels. •Elected to Viewpoint Captain position for district team and contributed to number 1 ESI ranking in the territory.

•Implemented individual department sales strategies and goals as well as training new hires in department and store policies and sales techniques. •Was promoted to department leadership within first month in store and implemented new tracking system to increase productivity within the department. •Improved department rankings from sub 400 to top 100 in all profit levers including margin and dollars per transaction. •Certified as the Apple Sales Professional to promote Apple products and services to new and existing customers as well as to promote a strong Apple culture within the store. •Ranked in top 5 in the region for Apple unit sales and overall growth. •Generated and maintained solid customer relationships and bases resulting in repeat requests for services.

•Mobile and in-store consultation; hardware/software installation, upgrade, technical support and troubleshooting and training of •Consulted and designed IT solutions for home-based as well as small to medium sized businesses; on-site and in-store troubleshooting, analysis and repair•Ranked in the top 20 DAs in the region and top 150 in the company for average job and total revenues. •Raised standing in-store services from sub 200 rankings to top 50 rankings within the first 2 months. •Was the only Apple Mac OSX certified Double Agent in southern Arizona. •Generated and maintained solid customer relationships and bases resulting in repeat requests of services.

•Gained and implemented product knowledge and customer service skill to provide customer with superior experience. •Implemented individual department sales strategies and goals as well as training new hires in department and store policies and sales techniques. •Was voted MVP by the leadership team several times for outstanding performance including first month of employment. •Consistently maintained top 100 department rankings in all departments worked in. •Was elected to peer committee to maintain and improve store and employee morale. •Was trained and received several certifications in installation services.