Kellie Miller Email & Phone Number

• Expand the impact of Partner Marketing, writing pitches for opportunities to have our books on a New York Times Square Billboard, resulting in 20 selections thus far• Serve as point of contact for tasks and issues associated with Amazon - Major responsibilities include keeping Amazon pages from copy to images accurate, informational, and visually appealing; making sure inventory is always available, providing reports for sales, preorders, etc., and building/keeping relationships with internal teams and external partners• Some ad-hoc projects I work on include creating presentations for new titles to be pitched to editors, mailing advance copies to editors for Amazon Best Book of the Month selections, checking copy and auditing pages• Improved process for new item setup on Amazon, managing several hundreds of product• Highlights and proud moments so far: improving presence and searchability on Amazon by for more than 150 books, toys, and game products by fixing image and copy issues; being part of the team that sold more than 1 million copies of Snoop Dogg’s “From Crook to Cook”, and setting up/working at Pixar’s headquarters to provide Pixar employee’s a unique holiday shopping experience

Orlando, Florida, United States

• Interacted with thousands of Guests daily at Magic Kingdom in Walt Disney World, with special attention to Guest needs and stories, while effectively communicating and collaborating with cast to proactively run business needs • Assisted Guests in solving issues they may have been facing, including giving directions, recommending dining options, and calling for emergency services while maintaining a calm and friendly demeanor • Supported operations in providing guests with food and beverage offerings during day operations, special ticketed events including corporate and holiday parties, and throughout the return of entertainment—handled several tasks with varying priorities in a fast-paced environment • Managed food and beverage areas during special events including Cast Member Earidescent Evenings, holiday parties, weddings, and corporate buyouts—providing exceptional customer service throughout and maintaining good show

Instructed students grades K-8 in a variety of subjects including math, science, social studies, art, physical education, reading, and technology. Original instructional design was used for my teaching. Other responsibilities included: • Build and maintain relationships with students, families, teachers, and administration • Utilize classroom management techniques for rooms of 35+ students • Individually and collaboratively create, edit, and assess lesson plans • Prepare and complete administrative tasks • Acknowledged for reliability, organization, effectiveness, and dedication to teaching, resulting in being put on the district's "preferred list" and chosen to be a long-term substitute • Received the Excellence Award for exemplary work in the courses Fundamentals of Diversity, Inclusion, and Exceptional Learners & Application of Elementary Science Methods

Anaheim, California, United States

Worked for the Walt Disney Company at The Disneyland Resort in a high-volume, safety critical role. Responsibilities included: • Meet learning hour requirements in career and business development style coursework. Courses include: Environmental Integration, Project Management, Leadership 101, Networking 101, Personal Branding and several “Conversations With” courses with Corporate Cast Members • Deliver scripted spiels to Guests • Bring Disney stories to life in magical ways—sharing knowledge of The Disneyland Resort and Disney brand • Identify and resolve issues impacting our Guest's experiences• Perform multiple roles during shifts—including independent roles and roles requiring teamwork with fellow Cast Members

Recommended for the role of Social Media Manager as Beau-coup transferred to new ownership. Responsibilities included: • Responsible for collecting, organizing, creating, and editing images with Photoshop for social posts• Write captions for social channels including Instagram, Twitter, Pinterest, Facebook, and Wordpress blog posts• Manage organic social media channels with 80k+ reach• Improved scheduling process by utilizing programs including Tailwind and Hootsuite• Ensure social content is aligned with marketing strategies, blog content, and brand guidelines• Run and manage giveaways and sponsored posts—engaging with customers and affiliatesOther clients include: Justin Too Creations and Storkbox Shop

Mountain View, Ca

Held the title of Copywriter for Beau-coup, a lifestyle based eCommerce shop with an emphasis on weddings and other special events. Responsibilities included: • Write clear and concise copy for daily emails. Includes subject lines, teasers, tag lines, headers, and body paragraphs as well as product pages, providing the customer with accurate details while maintaining an editorial voice• Conceptualize A/B testing strategies for marketing emails• Responsible for identifying and including search synonyms and meta keywords within product descriptions• Manage the company blog and editorial calendar. Tasks include brainstorming, researching, and writing 3+ content pieces per week while maintaining the company’s editorial voice • Envision and create original DIY pieces and YouTube videos• Work with creative, marketing, photography, tech, and merchandising departments to ensure timely delivery and quality of content• Facilitate creative business meetings as needed• Write and create coupon codes in Bistro that correlate with current and upcoming promotions• Perform marketing tasks including tracking, evaluating, and presenting blog and email metrics. Includes data on revenue, open rates, and clicks rates as well as evaluating how the copy and design of each email and blog post relate to metric trends• Proofread and approve blog, website, email, marketing, and advertising copy • Write SEO copy for 500+ pages, improving organic search throughout site• Active culture club member—organizing team-building activities such as potlucks, birthday celebrations, craft nights, etc.

San Francisco Bay Area

Was the main care provider for two young children when their parents were at work. Responsibilities included: • Encourage good behaviors using positive reinforcement methods• Establish a safe environment for children• Engage in recreational activities• Communicate openly with children’s parents about daily activities and behaviors• Encourage children to be patient and understanding with others• Prepare/provide breakfast, lunch, and snacks for children• Engage with children on an individual basis• Help with homework• Transport children to school

San Francisco Bay Area

Worked as a staff writer for San Jose State University's Magazine, and was later promoted to copy editor. Responsibilities included: • Proofread, correct, and edit student articles, ensuring each article is written in proper Associate Press (AP Style) format• Helps mentor writers, across multiple projects• Online editing using Adobe Suite, Microsoft Word, Google Docs and Preview• Proper usage and knowledge of AP editing marks• Work in a team environment with SHiFT editors, design team, advisers andwriters• Fact check• Attend weekly meetings to discuss articles, edits, management, roles andorganization• Conduct interviews• Transcribe recorded interviews

San Francisco Bay Area

• Proofread, edit, and correct student articles, ensuring that each article is written in proper Associated Press (AP) format• Online editing using Wordpress• Proper usage and knowledge of AP editing marks• Work as a team with The Spartan Daily editing staff, The Spartan Daily writingstaff, the advertising department, and Update News’ broadcast staff• Attend daily meetings to pitch and assign stories• Fact check

San Francisco Bay Area

• Conduct interviews via phone, email, and in person• Report informative and accurate information in a timely matter• Online writing using Wordpress• Design infographics using InDesign• Transcribe recorded interviews• Take notes• Write articles in AP format• Fact check• Post articles to social media

Bachelor'S Of Science, Journalism

Activities and Societies: SJSU Magazine Club, The Spartan Daily, SHiFT Magazine, Access Magazine

Master Of Arts - Ma, Educational Studies