Millicent Smith Email & Phone Number

Chicago, Illinois

Eden Prairie, MN

• Responsible for managing quality systems in a fast paced corporate environment
• Support 5 toll manufacturers in terms of conducting audits, managing documentation and just general needs for human nutrition co-packing
• Owner for the following quality systems, Corrective and Preventive Action (CAPA) and Internal audit (GMP) system for 10 sites
• Owner for Customer documentation requests from sales, including Organic, EU and Halal and Kosher documents
• Approver of critical quality documents for the rollout of 15 suppliers utilizing the Trace Gains Supplier Database
• Conduct internal Quality Management system (QMS) audits of several of our 10 sites using the Phase 5 Group product EON database

Northfield, IL

-Own Administrative rights of CAPA software package to meet the ongoing implementation needs of Kraft Foods internal and external manufacturing sites.-Serve as Hypercare support person for Business Units and shared resources.-Provide ongoing refresher trainings for new CAPA users.-Serve as a Change Management agent, communicate CAPA system changes, trends.

Glenview, IL

• Conducted pre-meetings with internal and external manufacturers of Snack Nuts to ensure all policies were understood as well as in compliance to the Kraft standard for Quality and Food Safety.
• Self- audited each HACCP plan for all External Manufacturer for Snack Nuts (7) and provided aid to the site for corrective actions.
• Led Consumer Complaint review on a daily basis to ensure they would not turn into Early Warnings or Special Situations.
• Provided support for our Fresno Corn Nuts facility during their FSSC audit for recertification, while the QA Manager was on maternity leave.
• Provided support for a Kraft Policy audit to one of our External Manufacturers by going to the site early to review policies and the state of their plant.
• Led the audit process at our 3 Snack Nuts plants for our Internal Conformance Assessment process for HACCP and Control Plan review.

Greater Chicago Area

-Responsible for overall training development for Quaker Foods and Snacks four plants.-Develop technical training materilas to enable technicians at an hourly level to perform their job.-Work with hourly technicians in the sites to enable creation of Standard Operating Procedures (SOP's), Job aids (JA) and troubleshooting guides.-Manage Learning Management.

Bridgeview, IL

-Overall TPM PIllar (AM, PM, FI and OCCI) accountability-Cost Manufacturing Productivity management-Lean Six Sigma Management-Supply Chain Capability in the manufacturing environment-Leadership team responsibility reporting to the plant manager-Management of salaried personnel

Bridgeview, IL

-Responsible development of the High Performance Work System (HPWS) for the Bridgeview Quaker site.-Aided in development of the HPWS process for the Quaker Foods and Snacks buisness unit.-Knowledgeable in hourly team capability, skill based pay.-Knowledgeable of all aspects of the training and development, conducting and tracking of training systems.

Bridgevie, IL

-All aspects of the Purchase to Receipt (P2R) process for Supply Chain.-Tested real world scenarios to get ready for rollout to greater organization.-Training hands on at multiple sites within the organization.-Go Live support at multiple sites.

Bridgeview, IL

-Managed a department of 25 hourly technicians and 1 salaried staff person.-Duties included quality, safety, production, productivity, teaming aspects, cost.

Bridgeview, IL

-Responsible for the TPM Focused Improvement Rapid Changeover process for 10 lines within the Quaker Bridgeview plant.

Bridgeview, IL

Responsible for ensuring the overall quality of the Near East, Rice-a-Ronin and Pasta Ronin product lines.-Supervised, coached and educated Quality technicians on systems and procedures.-Developed and drove the implementation of the HACCP plan, including allergens for packaging lines.-Developed and implemented a sensory program for NE and Roni.

Van Buren, IN

Responsible for overall quality assurance, GMP, HACCP, and regulatory compliance for the caramel corn department.-Oversaw product and package quality as a Co-packer for Frito Lay/Cracker Jack.-Established specifications and maintained testing database for quality audits.-Involved in research and development of new products.-Handled complaints from.

Dayton, Ohio Area

Responsible for overall plant quality assurance.-Tested and inspected product at various levels of production and packaging.-Responsible for sanitation, GMP's and government regulations.-Addressed employees, material manufacturers and customer complaints.