Josh Millman Email & Phone Number

Chicago, Il, Us

Bellevue, Washington, United States

- Manages support cases for internal Salesforce users- Works as part of a team using the Agile Methodology- Familiar using Copado for Dev Ops. processes- Creates and completes User Stories for business solutions- Debugs flows to determine the source of errors- Assists users with CPQ automation- Corresponds with stakeholders in various departments of the business to gather requirements - Handles the onboarding/offboarding of users in Salesforce

Fernandina Beach, Florida, United States

- Manages users and permission sets for over all company employees- Creates processes and flows to streamline business functionality- Ensures data integrity of 70,000+ records by managing and deduping leads, contacts, etc. - Configures fields, page layouts, relathionships of objects within Salesforce - Creates reports and dashboards for executives using Salesforce and Excel- Sets up and manages registrations using Blackthorn Events application for over 12 events yearly- Edits/updates company webpages- Audits Event attendee data for Summits and other yearly events- Creates step-by-step user guide instructions/manuals

Washington Dc-Baltimore Area

- Assisted in data migration of 80,000+ records from Raiser’s Edge platform into Salesforce - Aided in the data cleanup and deduping processes of 80,000+ records - Helped plan and configure various aspects of the NPSP Salesforce instance - Manipulated data in multiple Excel spreadsheets using formulas, filtering, sorting, etc.

Normal, Illinois, United States

- Created and utilize my own Salesforce instance to track students in the department- Conduct interviews and hire 70+ graduate students on an annual basis - Supervise the recruitment, admission, advising, and degree completion of 200+ students - Monitor and report on student progress in courses, comprehensive exams, theses/dissertations which resulted in average GPA to increase 9% - Help students secure over $550,000 in scholarships, grants, and other forms of financial aid - Process 30+ forms and reimbursements for graduate student expenses on a daily basis

Normal, Illinois, United States

- Issued communications to 5,000 students, parents, professors, and administrators via mass email through list server - Tasked with creating email marketing campaign which generated over $140,000 in donations - Managed secured databases of highly sensitive department information including student records, donations, class evaluations, faculty travel reimbursements, etc. - Supervised 25 staff members within the department - Experience with using programs such as Qualtrics, Datatel, Excel, Word, and SPSS - Supervised the processing of online forms through Quest to plan thesis defenses and dissertations for over 200 students

Bloomington/Normal, Illinois Area

- Developed 4 undergraduate classes for the Active for Life Program in the Kinesiology & Recreation Department. - Managed class grades for over 100 students - Communicated with professors and coaches about their students, both in person and through support ticketing system - Tasked with ordering over $300,000 worth of facility equipment on a yearly basis - Increased student course evaluation scores by 12%

Master'S Degree, Recreation Administration

Bachelor Of Applied Science - Basc, Parks, Recreation And Leisure Studies, Graduated Magna Cum Laude

Activities and Societies: Participated in campus ministry called CRU, Member National Society of Collegiate Scholars, Intramural sports.