James Mills Email & Phone Number

Houston, Texas Area

Houston, Texas Area

• Accepted a newly created position to oversee Houston’s growth strategy• Manage daily activity of the Business Develop Manager and the Recruiter in Houston• Assisted with recruiting efforts by qualifying candidates during peak times using Warren Averett’s recruiting model• Relocated office; assisted with efforts to subleased old office• Office revenue has doubled over the last two months exceeding expectations

Houston, Texas Area

Responsible for the day to day operations and P&L results for a Branch in NE Houston.

Houston George Bush Airport

• Oversaw daily operations management of Top 20 Rental Car Operation; 4000 car fleet; managed and scheduled over 100 employees and managers;• Annual revenue over $56 million and a top five performing location for revenue management results; • Forecast business demands and budgets for multiple units in Houston Area; Exceeded Business Plans/Profit Goals; • Monitored daily/weekly/weekend/monthly pricing for fleet and specialty fleet demands;• Responsible for KPI tracking to measure success on both revenue growth and cost controls; • Developed a Continuous Improvement mindset; Experienced positive results in Customer Service and Employee Management; • Mentored and supported management team for development efforts to grow with company;• Assisted with development and monitoring of management training program;• Involved with New Hire On-boarding Process, Union Negotiations and Employee Accountability; Responsible for team building events, monthly employee meetings and quarterly employee celebrations;• Exceeded employee satisfaction scores (Pulse Survey); achieve Best in Class results; • CEO awarded as Top Large Airport for Balance Scorecard for 2010; • Recognized for exceeding Customer Service Goal; driven by employee shout-out programs and recognition rewards;• No OSHA recordable injuries 2010 & 2011; Aggressive Safety Plans (Observation/Intervention Techniques); • Trained in Lean/ Six Sigma concepts (Green Belt); Involved in Standard Work Processes; Efficient and effective business strategies focus on driving Value Added processes; eliminate waste.

Houston Hobby Airport

• Top 50 Airport operations management responsibility including 5 large flight based operators. • Exceeded customer service goals and employee management expectations• Increased revenue management program and first time profits by 25%• Coordinated a complete remodeling effort before getting promoted in 2007

Houston George Bush Airport

Responsible for daily operational demands of meeting customer needs in the Rental Car business at Top 20 Airport. Employee Accountabliltiy, Manager development, Quality Control and Customer Satisfaction of location were my primary responsibilities.

Austin, Texas Area

Managed day to day business needs from fleet demands to meet customer expectations, scheduling staff, quality control, and overall customer service efforts.

Tyler, Texas Area

Tyler, Texas Area

Tyler, Texas Area