Global hospitality operations leader that serves as an expert in upholding organization’s profitability, values, and mission by leading and driving strategic business operations and guest services that focus on balancing aspirational goals with pragmatic problem-solving. Experienced in identifying efficiency opportunities, managing crisis, providing innovative ideas, delivering special projects and technology solutions that drive change, customer satisfaction and sustainability. Dynamic leader highly skilled in operational excellence, contract vendor negotiations, long-term planning and building strong relationships and strategic partnerships. Exemplary history of working and influencing cross-functional teams and roles, fostering a positive, encouraging environment, and establishing, leading, and building high-performance teams committed to achieving collective goals and shared vision.Management & Leadership | Operational Excellence | Strategic Process Improvement & Reengineering | Crisis Management | Strategic Partnerships & Alliances | Financial Acumen & Contract Negotiations | Product Innovation | Strategic Sourcing | Quality & Safety Standards | Customer Experience Management | Talent Development