Milo Chen Email & Phone Number

Beijing City, China

. Position – The services director of DaDaABC，in charge both BeiJing & ShenZhen service divisions, I was one of founders of service department of DaDa ABC, I established the ShenZhen services team from script, further I established three foundations that were operation management system, training system and data management system. . Management - Manged approximately 400+ services staff (Learning Partners) and 30+ managerial staff, including managers and supervisors. Responsible for daily operation, achieving renew & courses consumption targets etc. Furthermore the services team has been serving a large sum of customers, in order to provide outstanding services. . Sales- Designed sales strategies and margin growth plan, achieved preset sales target. . Cooperation - Cooperating with course consultants, product development & foreign teacher departments, improving the English program and product from services points of view.

Shenzhen, Guangdong, China

. Position – I am Guangdong district director of Elan English that is the subdivision of Bright scholar education (Country Garden Education Group), which provides English education programs to children.. District management – Manage 4 Elan centers across the GD region, responsible regional development, included marketing, sales, operation and establishing new centers within the region. . Business development and branding – Promote the Elan English brand in GD region via marketing events and cooperate with Country Garden schools and Country Garden real estate. . Leadership management - Building and managing the effective leadership team, included center managers, teaching manager, marketing and operation supervisors, in order to achieving company development goals.

Guangzhou, Guangdong, China

. Operation management- Position in headquarter, and responsible for English project plans, marketing strategies and execution, product design and evaluation, quality assurance and staff management nationwide.. Project operation- Oversee entire product line through establishing SOP and drive marketing, sales, academic and services results according to preset project outcomes.. Business development- Cooperate with strategically companies in B to B basis. . Staff management- Building the operation team through recruitment, training, set KPI and development plan.

China

. Sales- Supervise course consultants and sales team to improving the sales process, and meet sales targets. . Services- Manage progress advisor team that helps students plan and review study progress according to EF’s learning objectives, lead the team achieve the targets of retention, customer satisfaction and referral. . Operation- Monitor and evaluate daily operation and its SOP, cooperate with Director of study ensure teaching quality and student learning outcome.. Employee development- Provide relevant staff training to progress advisors and course consultants.

China

New Zealand

Guangzhou, China

Relationship Officer: January 2001 – April 2003Treasury Analyst: January 1998 – December 2000

Master Of Business Administration, Business Administration And Management, General

Bachelor’S Degree, Social Sciences