Michaelangelo Morgado, Jr. Email & Phone Number

San Francisco, California, Us

• Administrate GSuite partner domain• Laptop asset management• Inventory/Logists Management• Investigate and troubleshoot issues and escalate as needed to Helpdesk tier 2 • Project management for IT develop and growth• Discovering new vendors to integrate within IT systems for efficiency• AV support at HQ• Updating IT documentation• Utilizing Okta Workflow, Jira Automation or Workato to automate Onboarding and Offobarding processes

San Francisco, California, Us

• Onboarding/Offboarding• Procurement /Credit Card Purchasing / Expense Report• Google Workspace Administion• JIRA/Atlassian Administration• AV support at HQ• Okta IDE Administration• Administrate GSuite partner domain • Troublshooting issues and escalate• Provide walk-up support• Inventory/Logists Management• Remote support• Adding and configuring new apps within Okta• Building and maintaining our IT support documentation• Google Meet Conference room maintenance

San Jose, California, Us

• Administrate GSuite partner domain• Investigate and troubleshoot issues and escalate as needed to Helpdesk tier 2• Provide walk-up support at the Dropstop bar• Respond to IT support tickets in Zendesk• Provide T1 support for Cisco VPN• Provisioning new or loaner laptops• Basic TCP/IP troubleshooting• Basic troubleshooting for system and web-based applications• Knowledgeable in MacOS up to the most current OS• Knowledgeable in iOS and all iPhone applications • Knowledgeable in OSX Snow Leopard, Lion, Mountain Lion, Maverick, Yosemite, and El Capitan• Knowledgeable in Windows XP, Vista, 7 and 8• Knowledgeable in Windows Server 2008 and 2012• Knowledgeable in Dropbox and Paper• Support in Zoom issues

San Jose, California, Us

• Administrate GSuite partner domain• Investigate and troubleshoot T1 issues and escalate as needed to both Nest and Tech Stop teams• Automate new processes to work more efficiently• Creating/Updating documentation to maintain and control the workflow in the IT department• Manage user ADI in Google Corp GSuite• Provision and administer Nest legacy Active Directory groups/users accounts• Onboard new Nesters (Employees/Temps/Vendors/Contractors/Interns)• Maintain Nest IT team site • Provide walk-up support in both MIR and HV• Provide/Change/Remove user accounts in Tableau• Provision/Change/Remove user accounts in SalesForce• Provision/Change/Remove user accounts in Netsuite• Respond to IT support tickets in Jira and GUTS • Provide T1 support for Nest legacy products such as Juniper VPN, Nest AD• Assist with various integration projects to move legacy Nest solutions to Google provided solutions.• Supporting 2500+ user's on and remotely offsite of Nest's HQ• Using internal resources to create automation applications and help productivity• Maintaining the IT department's internal website• Basic TCP/IP troubleshooting• Basic troubleshooting for system and web-based applications• Knowledgeable in MacOS up to the most current OS• Knowledgeable in iOS and all iPhone applications • Knowledgeable in OSX Snow Leopard, Lion, Mountain Lion, Maverick, Yosemite, and El Capitan• Knowledgeable in Windows XP, Vista, 7 and 8• Knowledgeable in Windows Server 2008 and 2012• Knowledgeable in Linux Ubuntu• Knowledgeable in Google Suite (Spreadsheets, Docs, Drive, Drawing, Slides, Forms, etc.)• Admin to conference room booking access• Box Cloud Admin• Managing Google/Nest assets within ServiceNow• Reliable working remotely from office

San Jose, California, Us

• Supporting 1500+ user's on and remotely offsite of Nest's HQ• On boarding, creating credentials and presenting to new employees in the company• Creating/Updating documentation to maintain and control the workflow in the IT department• Using internal resources to create automation applications and help productivity• Maintaining the IT department's internal website• Supporting Juniper Junos Pulse Secure VPN• Basic TCP/IP troubleshooting• Basic troubleshooting for system and web-based applications• Knowledgeable in OSX Snow Leopard, Lion, Mountain Lion, Maverick, Yosemite, and El Capitan• Knowledgeable in MacOS up to the most current OS• Knowledgeable in iOS and all iPhone applications• Knowledgeable in Windows XP, Vista, 7 and 8• Knowledgeable in Windows Server 2008 and 2012• Knowledgeable in Linux Ubuntu• Knowledgeable in Google Suite (Spreadsheets, Docs, Drive, Drawing, Slides, Forms, etc.)• Google Apps Admin• Admin to conference room booking access• Box Cloud Admin• Supporting Atlassian Suite• Supporting users with Google's ticketing system GUTS• Supporting Google's video conference rooms (GVC)• Supporting live presentation (Tech Talk Rooms)• Managing Google/Nest assets within ServiceNow

San Jose, California, Us

• Support a complex and fast paced environment focused on Google's GVC (Google Video Conference) software and conference rooms.• Setup and maintenance of presentation and meeting material including: Projector set up, PowerPoint presentations.• Checking inputs and outputs, ensuring audio and visual quality.• Troubleshooting any issues that may arise and any requests from meeting attendees. • Extra responsibilities include: inventory and asset management, conference room preventative maintenance, and e-recycling.

Austin, Texas, Us

• Actively and carefully perform duties specific to various stages of production• Maintain the highest standards of quality• Certification to operate a fork-lift

Alpharetta, Georgia, Us

• Visual inspection of predefined construction areas and reading & interpretation of utility maps• Provide accurate documentation and/or sketches related to all locates completed• Operate company vehicle in a safe manner, and maintain professional appearance• Regular use of hands and fingers to operate specialized equipment for extended periods of time and lifting objects to 50 lbs or lifting in excess of 50 lbs with tool aids• Operate different electronic detection equipment, to locate and mark underground facilities within prescribed accuracy limits

Millbrae, Ca, Us

• Photo editing in Photoshop• Designing greeting cards in Illustrator• Editing photos upon customers requests

San Mateo, California, Us

• Freelance graphic designer• Creating worksheets for multiple grades, classes and skills• Designing using Adobe Illustrator & Photoshop

Information And Communication Technology Support Certificate Of Proficiency

High School Diploma