Miloš Trumić Email & Phone Number

Long Beach, Ca, Us

Costa Mesa, California, United States

Costa Mesa, California, United States

Costa Mesa, California, United States

Boston, Massachusetts, United States

B2B Sales and Marketing in UCaaS space. Researching companies/potential clients in the US and Australia and developing sales and marketing campaigns with a focus on providing value in reducing cost and complexity of legacy PBX systems. Facilitating an enterprise-level delivery of the unified cloud communication platform (voice, video, messaging, collaboration in a single App). Working with cross-functional teams (product, marketing, sales, and partners) in order to deliver expectations in terms of forecasted pipeline generation. Utilizing CRM for reporting and customer engagement.

North Andover, Massachusetts, United States

B2B Sales and Marketing in Facility Management SaaS space. Researching companies in the US in order to generate business opportunities and leads in accordance with the company’s strategy, and to increase the sales pipeline. Working with Marketing and Product development teams to develop marketing communication and to convert prospects into sales. Utilizing CRM and other collaborative tools to effectively manage communication in the cross-functional environment.

Boston, Massachusetts, United States

A customer-facing role that required customer relationship management, proactive generation and follow up on customer leads and conversion into sales and new business opportunities. Planning, generating and executing customer leads and referrals in a highly competitive environment, in order to drive traffic to the dealership and to increase sales results (using VinSolutions CRM and Communication tools on a daily basis). Working with the finance department to calculate purchase and lease terms, to successfully negotiate credit approvals for customers and to X-sell various additional products and services. Reaching and exceeding set KPIs for each month.

Belgrade, Serbia

Project and Product Manager with full P&L responsibility for leading cross-functional teams to develop and execute consumer wireless and broadband business strategy, digital product portfolio, e-shop, and retail-oriented acquisitions and win back customer-centric products, OTT services, and marketing campaigns for more than 3M wireless users.• Product Strategy and Customer Insight Responsibilities:o Defined consumer product strategy, yearly product portfolio, and marketing roadmap.o Analyzed product metrics, market potential, selected target groups, identified growth potential.o Profit & loss responsible for consumer post-paid segment – KPIs: number of users, revenue, profit.o Performed long-term and short-term forecasts of core metrics.o Generated customer insights by analyzing data and proposed improvements.• Product Management Responsibilities:o Led cross-functional team of 30+ colleagues to ensure fast product development and go-to-market process: finance, legal, UX/UI designers, developers, sales, customer support, marketing.o Led financial, technical and legal feasibility, and tested hypotheses for each product.o Worked on product pricing, product business rules, and requirements.o Created business cases to evaluate financial potential and impact on KPIs and obtained approval.o Defined Customer Journeys and User Stories, and UX/UI intuitive user-friendly product features.o Translated product business requirements into technical requirements and worked with tech teams on execution across different systems in the Agile environment.o Feature and backlog prioritization using JIRA to maximize value from the technical team effort.o Created and approved marketing and communication concepts and final materials. o Approved new/existing product training materials for the sales force and customer care agents.o Ongoing product performance tracking proposed and implemented improvements.

Belgrade, Serbia

Project and Product Manager with full P&L responsibility for leading cross-functional teams to develop and execute consumer wireless and broadband business strategy, digital product portfolio, e-shop, and retail-oriented acquisitions and win back customer-centric products, OTT services, and marketing campaigns for more than 3M wireless users.• Product Strategy and Customer Insight Responsibilities:o Defined consumer product strategy, yearly product portfolio, and marketing roadmap.o Analyzed product metrics, market potential, selected target groups, identified growth potential.o Profit & loss responsible for consumer post-paid segment – KPIs: number of users, revenue, profit.o Performed long-term and short-term forecasts of core metrics.o Generated customer insights by analyzing data and proposed improvements.• Product Management Responsibilities:o Led cross-functional team of 30+ colleagues to ensure fast product development and go-to-market process: finance, legal, UX/UI designers, developers, sales, customer support, marketing.o Led financial, technical and legal feasibility, and tested hypotheses for each product.o Worked on product pricing, product business rules, and requirements.o Created business cases to evaluate financial potential and impact on KPIs and obtained approval.o Defined Customer Journeys and User Stories, and UX/UI intuitive user-friendly product features.o Translated product business requirements into technical requirements and worked with tech teams on execution across different systems in the Agile environment.o Feature and backlog prioritization using JIRA to maximize value from the technical team effort.o Created and approved marketing and communication concepts and final materials. o Approved new/existing product training materials for the sales force and customer care agents.o Ongoing product performance tracking proposed and implemented improvements.

Belgrade, Serbia

Product Manager of Data Plan/Wireless Broadband marketing projects and digital campaigns with an emphasis on Card Unit Development, acquiring and retaining customers, reducing Churn and increasing Revenue.• Working with engineers and developers to manage end to end process for post-paid and prepaid card unit development and offers, from strategy development and business forecast, technical development and implementation of products and services on systems (Agile and Waterfall methodologies) to system deployments, product launches, and follow-up analyses.Accomplishments:o Performing tests on 5G network and strategic planning of 5G network rollout including developing business and network strategies and performing preliminary business case analyses and simulations.o Developed 4G LTE and LTE+ business strategy and network rollout (planning the 4G LTE/LTE+ indoor and outdoor wireless Base Stations and Femtocells coverage) and launched 4G LTE/LTE+ network propositions for voice and data plan users. The campaign increased penetration and monetization of 4G LTE/LTE+ with higher customers’ value, increased revenue for 1M EUR in the first year of the launch, and increased data utilization by 20%.o Developed 3G and Wi-Fi Telenor Smart Network rollout, products, and propositions for prepaid and post-paid data plan users that increased the size and value of Telenor’s mobile internet share on the market. This project was a foundation for future 5 years data monetization, revenue, and consumer data plan user base increase by more than 150%.o Developed Windows connection manager application for Telenor broadband users in close cooperation with Telenor Group, Microsoft and external service providers, including negotiation and application of the contractual agreement, Agile Development and testing of the App through JIRA, UAT, EUAT, and launch. This application positioned Telenor as an innovator in the mobile data market.

Belgrade, Serbia

Founder and one of the project leaders in developing student rowing at Belgrade University. Managing Club’s members to work on project development by:• Creating, organizing, and promoting operational activities.• Managing marketing and advertising channels and activities (Google Analytics, AdWords, Facebook, Webpage, etc.) • Controlling the Club’s budget, maintaining existing and planning new revenue streams.• Developing and managing projects – fundraising, boat procurements, etc.• Establishing and maintaining relations with relevant subjects and stakeholders.

Belgrade, Serbia

• Consulting, designing and implementing marketing strategies and communication plans for some of the biggest FMCG companies in Serbia (Imlek – Danube Foods Group and Carlsberg Serbia).• Responsible for creating, organizing and executing promotional plans of the clients’ product portfolios.• Conducting and controlling loyalty programs and other sales improvement campaigns.• Coordinating promo leaders in executing BTL promotional activities, tracking their results and producing follow-up dashboards and reports.

Belgrade, Serbia

• Family property renting business in operation since 2008 (www.apollo011.in.rs).• Manage marketing and advertising channels and activities (Google Analytics, AdWords, Webpage etc.) • Search and organize bookings and reservations through online and offline booking engines.• Establishing and maintaining long-term relations with guests, vendors, and clients.

ESTIEM (European Students of Industrial Engineering and Management) was created to increase communication and cooperation between students and institutions of technology in Europe within the field of Industrial Engineering and Management (IEM). The IEM concept rests on the integration of technological understanding and management skills. The studies provide analytical capacities, engineering knowledge and practical management experiences, which make IEM students valuable since they are able to do business while understanding the underlying technology. Contributing to mutual understanding across the Europe, unique spirit of the ESTIEM points out exceeding borders, no room for prejudices and combining work and fun.

Certification, Product Management Boot Camp, A

Certificate, Business Administration And Management, General

Technical Management Program at UCLA Extension.

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services, Diploma

Activities and Societies: Belgrade University Rowing Club; ESTIEM - LG Belgrade; Case Study Competitions;Belgrade University Rowing Club.

High School Diploma, Mathematics And Natural Sciences

Diploma, Natural Studies