- Tetra Tech USAID's Energy Sustainability Activity (ESA) - Independent Consultant, Electrical Energy Specialist, August 2022 – Present

Nigeria Power Sector Program - NPSP promotes Power Africa goals by working to increase electricity availability, access, and reliability throughout Nigeria. PA-NPSP contributes to comprehensive reform in Nigeria’s power sector, addressing gas-to-power challenges, competitive procurement of clean and conventional energy, regulatory and policy reforms to foster greater sector transparency and private investment, utility distribution sector reform, and off-grid electricity access.

Ministry of Economy, Kosovo 2021 – Present, Independent External Energy Advisor to Ministry of Economy – Energy Portfolio.

Power Africa- Nigeria Power Sector Program

- Providing on the job training and capability building of the utility personnel involved in field operations; Help design and implement strategies aimed at performance improvement of the utility; Support to design and implement business processes, organizational structures and operating procedures relevant to revenue management and revenue protection; Helping to improve operational and performance management practices as needed.Engaged in field operations of the utility focusing on… Show more - Providing on the job training and capability building of the utility personnel involved in field operations; Help design and implement strategies aimed at performance improvement of the utility; Support to design and implement business processes, organizational structures and operating procedures relevant to revenue management and revenue protection; Helping to improve operational and performance management practices as needed.Engaged in field operations of the utility focusing on increasing collections; Prioritizing electricity supply to paying customers; Enforcing the disconnections of non-paying customers; Show less

Power Africa Transactions and Reforms Program USAID Contractor - Strengthening Service Delivery in Nigeria. Provide technical assistance in the form of commercialization support to Distribution Company, which will focus on management support to address losses, strengthen management controls and help with the required performance turnaround. The assistance will help demonstrate loss-reduction strategies, as well as other improvements, to allow for improved ways of managing the business to be… Show more Power Africa Transactions and Reforms Program USAID Contractor - Strengthening Service Delivery in Nigeria. Provide technical assistance in the form of commercialization support to Distribution Company, which will focus on management support to address losses, strengthen management controls and help with the required performance turnaround. The assistance will help demonstrate loss-reduction strategies, as well as other improvements, to allow for improved ways of managing the business to be rolled out throughout DisCo and to provide a demonstrative effect for other utilities in the country. i. Reductions in accumulated technical, commercial and collection (ATC&C) losses. ii. Improved customer service levels for customers paying for their electricity supply. iii. Improved financial performance allowing for better payment to Nigerian Bulk Electricity Trading (NBET), the TCN Market Operator and third party supplier for power supply delivered to the DisCo. iv. Enhanced financial performance that enhances the DisCo’s ability to borrow commercially and invest in critically needed investments (e.g., meters, securing substations from public access, business systems). v. Revamped business processes with supportive staff training and capability development to achieve, for instance, improved health and safety for employees and the public at large. vi. Introduction of performance based remuneration system that adequately incentivizes performance for the utility’s employees, in tandem with improved disciplinary approaches. Show less

Managing and overseeing District operations of the seven KEDS Districts. Implemented a HHU (Handheld Unit) online meter readings system, provide solutions and implement changes for the complete new approach of the Meter Reading and Billing System. In charge of design and implementation of the district operations processes including meter readings, billing, collections, disconnections and other daily activities and district operations. In charge of monthly planning of the Meter Readings… Show more Managing and overseeing District operations of the seven KEDS Districts. Implemented a HHU (Handheld Unit) online meter readings system, provide solutions and implement changes for the complete new approach of the Meter Reading and Billing System. In charge of design and implementation of the district operations processes including meter readings, billing, collections, disconnections and other daily activities and district operations. In charge of monthly planning of the Meter Readings, Disconnections and other activities related to the collections. Implementation of the new bill design and other operational activities related to the HHU. In charge of implementation of project KEDS-MSLW.Provide support and instructions to KEDS Districts on the daily operations, etc Show less

Meter Reading and bill delivery, zero bills and negative bills, building procedures for treating casesBilled energy, technical losses and commercial losses, collection scale for all districts, Monthly Performance. All activity's that has to do with controlling, advancing of meter points that help on reducing losses and increase collections. Treating of outlaw customers, detects, monitor and report. Audits all internal regulations and propose measures.

Performance evaluation of the 7 KEK- (Kosovo Electric Company J.S.C) Districts, Monitoring and Evaluations of the KPI (Key Performance Indicators), Operational Performance (Commercial Losses , collection, billing, meter readings) and other daily activities.

Implementation of subsidy project (KEK- Ministry of Labor and Social Welfare). Subsidy of Social Cases for the electricity consumed, included preparation of the written Project, Coordination with all the involved parties as MLSW, KEK and Commercial Banks in Kosovo.During this action, KEK and MLSW based on MOU signed had to compare two databases to see for all customer registered in order to define and paid-subsidy. Prepare, organize and train all KEK employees that were involved to… Show more Implementation of subsidy project (KEK- Ministry of Labor and Social Welfare). Subsidy of Social Cases for the electricity consumed, included preparation of the written Project, Coordination with all the involved parties as MLSW, KEK and Commercial Banks in Kosovo.During this action, KEK and MLSW based on MOU signed had to compare two databases to see for all customer registered in order to define and paid-subsidy. Prepare, organize and train all KEK employees that were involved to implement the project. This Project benefited to KEK 4.5 mil € given from Kosovo Government to subsidize customers that are registered on MLSW database. Show less

Project Manager of the EAR Hand Held Unit project in conjunction with the Billing Supervisor for Supply, Project Manager for the batch-printing project in conjunction with the Billing Supervisor for Supply, Collecting and disseminating of billing and collections data from CCP (Customer Care Package) modules used to analyze trends and successes of strategies Implemented. Monitor monthly performance of meter readers evaluate worst and best performing meter readers per Districts per month… Show more Project Manager of the EAR Hand Held Unit project in conjunction with the Billing Supervisor for Supply, Project Manager for the batch-printing project in conjunction with the Billing Supervisor for Supply, Collecting and disseminating of billing and collections data from CCP (Customer Care Package) modules used to analyze trends and successes of strategies Implemented. Monitor monthly performance of meter readers evaluate worst and best performing meter readers per Districts per month, Complete the change over continuous billing in conjunction with the Billing Supervisor for Supply, Completion of Audits in the Districts and detecting billing and collection irregularities. Develop standard audit reports and audit procedures for CCP. Show less

USAID - Institutional Strengthening of Kosovo Electric Corporation, implemented by Chemonics International.Provided analytical and training support to KEK managers and staff on revenue collection issues. Helped to improve internal controls, procedures, and resolve complex problems. Prepared monthly Operational Reports on KEK billing and collections, commercial losses, and abuses including reports tracking debt repayment contracts, operational reports tracking numbers of billed/active costumers,… Show more USAID - Institutional Strengthening of Kosovo Electric Corporation, implemented by Chemonics International.Provided analytical and training support to KEK managers and staff on revenue collection issues. Helped to improve internal controls, procedures, and resolve complex problems. Prepared monthly Operational Reports on KEK billing and collections, commercial losses, and abuses including reports tracking debt repayment contracts, operational reports tracking numbers of billed/active costumers, operational reports summarizing progress/improvement in KEK commercial operations, distribution billing patterns for negative and zero billing, and many others. Assisting KEK management on compiling and implementing various procedures in the KEK management efforts to improve cash collection. Provided support on logistics and administrative work. Show less

Coordinate training activities for the financial and electric sectors. Oversee all aspects of training, including evaluations, organizing KEK (Electric Corporation of Kosovo) employees for training, providing training materials to trainees. Provided support to the Team on all activities related to Customer Care Package as data collection, making analytical tables and charts and preparation of Project Reports.

Coordinate training activities for Electric sector: Oversee all aspects of training, organizing KEK (Electric Corporation of Kosovo) employees for training, providing training materials to trainees, prepared trainee lists, send to Managers the participation activities. Engaged as a Training Assistant when training assistant was absent.