Milton Rodriguez Email and Phone Number

Principal data strategist of daily intake operations, continuous process improvements, data analysis, and cost saving initiatives to increase productivity and performance.• Develop and manage operations data analytics reporting to company executives.• Develop and lead the integration of new processes and initiatives to boost the Clinical Assessment Team’s performance, productivity, and user experience.• Partnered with the Senior Executive Management Team to identify KPI’s to meet… Show more Principal data strategist of daily intake operations, continuous process improvements, data analysis, and cost saving initiatives to increase productivity and performance.• Develop and manage operations data analytics reporting to company executives.• Develop and lead the integration of new processes and initiatives to boost the Clinical Assessment Team’s performance, productivity, and user experience.• Partnered with the Senior Executive Management Team to identify KPI’s to meet monthly/yearly admission goals.• Develop and lead a new data integration and strategy process to bolster the Response Team’s KPIs to meet a daily goal of under 5% AR. Show less

Director of Sales Operations (5/2018 – Present) Principal strategist of daily operations, sales, revenue generation, continuous process improvements, risk mitigation, data analysis on local and global partnerships, in addition to prior role responsibilities as Operations Analyst. • Collaborated with the Development Team to integrate new audit processes that resulted in $30K+ in savings per week from overstated commissions. • Managed, developed, and empowered 8+ cross-functional… Show more Director of Sales Operations (5/2018 – Present) Principal strategist of daily operations, sales, revenue generation, continuous process improvements, risk mitigation, data analysis on local and global partnerships, in addition to prior role responsibilities as Operations Analyst. • Collaborated with the Development Team to integrate new audit processes that resulted in $30K+ in savings per week from overstated commissions. • Managed, developed, and empowered 8+ cross-functional personnel. • Slashed manual labor by the accounting team an average of 128 hours per month by conceptualizing and rolling out a new commission payment system. • Initiated an audit system that corrected discrepancies by an average of $15K per week. Show less

Primary overseer of new auditing practices, risk assessment, and data-driven insights. Negotiated collections from internal fraudulent transactions. Promoted interdepartmental collaboration to identify and implement improvements across divisions. Minimized risk, fraud, and potential threats.• Managed and coached an 8 Audit and Sales Accounting staff. • Saved the company up to $100K per year by designing and applying audit strategies. • Launched a collections system that extracted… Show more Primary overseer of new auditing practices, risk assessment, and data-driven insights. Negotiated collections from internal fraudulent transactions. Promoted interdepartmental collaboration to identify and implement improvements across divisions. Minimized risk, fraud, and potential threats.• Managed and coached an 8 Audit and Sales Accounting staff. • Saved the company up to $100K per year by designing and applying audit strategies. • Launched a collections system that extracted discrepancies to recover savings. Achieved $150K in savings the first year and $85K in the second year. Issued preventative corrections through the audits that resolved issues prior to losses. • Delivered full life cycle project management of 10+ new operational systems and process improvements. Saved 100+ hours in labor per month across departments. • Introduced a new incentive program that awarded independent contractors partial commission payments before vendor payments from both local and global accounts.• Final authority on funding and budget approvals for up to $1K in Customer Resolutions Show less

Proactive leader of call center operations, talent development, employee retention, KPIs, productivity, and performance. Elevated the customer experience and overall satisfaction. • Boosted staff retention by 70% via career path development and creation. • Managed and mentored 30+ cross-functional staff spanning 5 departments. • Nearly eliminated department attrition to 90% through onboarding of 15+ new hires. • Substantially bolstered every call center KPI by at least 60%.

Drove accounting management, including Accounts P/R, payment processing, account reconciliation, budgeting, expense management, and reporting to the Comptroller. • Managed 10 staff while advancing career development and compensation initiatives. • Overhauled the accounting department to achieve a 100% staff retention rate. • Partnered with the Senior Executive Management Team to own and project-manage a payment system revitalization. Leveraged an industry-first, proprietary… Show more Drove accounting management, including Accounts P/R, payment processing, account reconciliation, budgeting, expense management, and reporting to the Comptroller. • Managed 10 staff while advancing career development and compensation initiatives. • Overhauled the accounting department to achieve a 100% staff retention rate. • Partnered with the Senior Executive Management Team to own and project-manage a payment system revitalization. Leveraged an industry-first, proprietary technology that transformed the pay commissions process to independent contractors. Show less